I was looking for solid maple flooring and AA was recommended by my installer. I purchased a sale item they had but when it came time to install it, the installer complained about the milling on the wood, it was uneven making it problematic to install and he stopped work, telling me he didn't want to install it and I wouldn't be happy if he continued. We called AA and told them of the problem. I went out to see them and Ross, the owner talked to me and checked inventory. He had me bring the original wood back, all the unopened boxes and he supplied me with replacement wood of a superior grade from an end lot he had in the warehouse. The new wood was fabulous and the floorlayer was very pleased. The floor looks great and dealing with Ross was a pleasure. I was really pleased and impressed by how he stepped up and made good on the purchase. It was a pleasure dealing with him and I really felt he went way beyond what he had to do in this instance. I checked out a lot of places before buying, but I would only go to AA in the future.
- Approximate cost of services:
- $1,700.00
- Company Response
Thanks for your feedback. You did well rejecting the wood that wasn't up to your satisfaction. Once a floor is nailed down, it is assumed to have been "accepted" and makes any returns or exchanges much more difficult.
Glad you could make this work with us.