pj in Toronto

During the crazy rains after the August long weekend my girlfriend called me to tell me the water was coming in the basement door like a river. When I got back and the rains had subsided I tried to run a small hand snake down the outdoor drain but quickly hit the obstacle. Armelin from New Canadians came with the snake and told me my options. I didn't think I needed the video, I knew it was blocked and was pretty sure it was the giant chestnut tree beside the house getting its roots into the drain. He went to work with the snake and quickly got in to the tangle of roots. It certainly didn't look easy but he kept at it, pulling the snake out 3 times to clear it of roots up to 3/8" in diameter. Finally the snake was coming out clear and water was running easily. Today, a month later, it is pouring rain and there is no pooling at all at the drain, clean as a whistle. The roots will eventually be back. I will call New Canadians again.

I was looking for solid maple flooring and AA was recommended by my installer. I purchased a sale item they had but when it came time to install it, the installer complained about the milling on the wood, it was uneven making it problematic to install and he stopped work, telling me he didn't want to install it and I wouldn't be happy if he continued. We called AA and told them of the problem. I went out to see them and Ross, the owner talked to me and checked inventory. He had me bring the original wood back, all the unopened boxes and he supplied me with replacement wood of a superior grade from an end lot he had in the warehouse. The new wood was fabulous and the floorlayer was very pleased. The floor looks great and dealing with Ross was a pleasure. I was really pleased and impressed by how he stepped up and made good on the purchase. It was a pleasure dealing with him and I really felt he went way beyond what he had to do in this instance. I checked out a lot of places before buying, but I would only go to AA in the future.