Classic Fireplace and BBQ Store

I had this company come and give me a quote on a gas fireplace. I had asked to have the mantle made of reclaimed wood. I even gave them a name of a company in Toronto that could probably supply it. I wanted them to make contact because I don't know the specs. The rep didn't give any indication that it would be a problem. He didn't indicate extra costs. I have given them a deposit of $1000 towards the work. I never heard from them in several weeks so I called them. The person that took my call was extremely unhelpful. They hadn't even called the company. (said I didn't give them the number). Now its a problem. They never called. Very poor communication. Would not recommend them.