Concrete Trimmings

Where do I start, well I first met with Nelio after seeing some of his work in my neighbourhood. We discussed doing a flat exposed aggregate driveway with borders and 4 steps square edge. When the job was done it was three steps (not to code) with poorly done borders with a driveway that slope right to left (see pic of suv in driveway tilted to the side. I was unhappy as you can imagine and Nelio said he would tear out half the driveway and redo the steps....that was on a Thursday. On the Monday he spoke with his Father in Law Fernando and Fernando said no way. We agreed to a discount for the work and I paid him in full (I have still not received a receipt). Coincidentally another concrete contractor was doing work on my street and I had him come by to look at my job. He was surprised that Concrete Trimmings did not use rebar, could not believe they sloped the driveway because it was not necessary and when he measured out my steps informed me that they were not to code in riser height. He also commented on the borders and the hole left in my step. I then contacted Nelio and his office asking for Fernando (owner) and Nelio to come back so we could discuss these issues....no response. I texted Nelio and can see that Nelio is reading my texts (no response)..the office has received three emails (no response).. This is a warning to those looking to have Concrete Trimmings do their work. Be sure to have everything documented and signed off on, such as how many steps, the profile of the step edge, the border stamp pattern and be sure to find out how they will be sloping the concrete. As you can imagine we are extremely disappointed, which is why I am doing this review.