Where to begin?
We selected a new home with Richcraft, and it has been a nightmare from the beginning. Their sales agent was obnoxious and completely unhelpful. We selected a model that had not been built before, asked for detailed plans to ensure we understood what we would be getting, and were refused. We explicitly stated we needed the mechanical area of the basement located as per the signed floorplan. Over the course of construction and into the closing:
1. They relocated the mechanical area without our consent or knowledge - even after we noted pipe changes and asked again about this possibility through the sales office, they denied they had moved anything and then surprise! The whole area was constructed in what was to be a future finished part of the basement. After meeting with the V.P. of construction and after agreeing to a compromise in good faith, they then installed mechanical components outside the mechanical area a 2nd time !!!! Still unresolved.
2. They incorrectly installed the kitchen cabinetry without the proper bulkhead tie-in, and we had to point it out to them several times before they fixed it pre-move in
3. They incorrectly installed the granite countertop without the proper gap for the stove location. Still unresolved after moving in. - our stove now has to sit in the middle of the kitchen aisle, preventing access to the dishwasher or around the island.
4. We asked for a pair of ceiling speakers as an upgrade. They installed one and not the other. When again, we had to point it out to them (DUH), they ripped out the ceiling to install the 2nd one and left a poorly, visibly obvious repair job on the ceiling.
5. The door to the garage doesn't close properly and was pre-damaged.
6. The entire subfloor of the hallway and main room is uneven and they simply installed the hardwood over it. Now the entire finished floor has "waves" or ridges of uneven height.
7. The steps to the basement have been incorrectly installed and are starting to creak and shift (only one week after moving in)
8. The stairway banister we paid extra for was heavily pre-damaged in many areas. Ditto for the fireplace mantle. They refuse to replace them, they will only "touch them up"
9. The roof leaked right through the ceiling all over the kitchen area during the very first rainstorm. The one or all of the siding, roof and roof vent had been improperly installed. There is likely enough damage that the whole ceiling will need replacement as well.
I'm just getting started....... there are dozens and dozens of other problems. Caveat Emptor !
- Approximate cost of services:
- $510,000.00