Maple Leaf Flooring Ltd

Floor Laying & Refinishing
Calgary AB T2E 4R3
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Reviews for Maple Leaf Flooring Ltd

Average customer rating:
9.2 10 (46 reviews)

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Erin in Calgary
Erin in Calgary
1 review Calgary, AB
10/10

Reno project Dunhill

This is the second time working with Maple Leaf (Jensen specifically) for our reno project. They are fantastic to deal with, always have great recommendations for product and also carry products we can't find anywhere else. There isn't really another option for our flooring and tile in my opinion!

Approximate cost of services:
$4,000.00
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Company Response

Thanks for letting us work with you again Erin! Repeat business is the biggest Thank you for us so it really means a lot to us. We also really appreciate your referrals to us!

Will in Calgary
Will in Calgary
1 review Calgary, AB
10/10

Flooring

We had chosen some hardwood with Maple Leaf but when we got it to the house the product didn't look as expected based on the sample provided by the hardwood company. Maple Leaf's customer service was amazing as they came back and picked up the hardwood and switched it out free of charge. They were excellent at helping us to get new product delivered on time for our project schedule. I wouldn't hesitate to use them again or recommend them.

Approximate cost of services:
$10,000.00
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Company Response

Thanks Will! We would love to take all the credit for making the exchange happen so quickly and smoothly but our vendors deserve the credit too. Because were family owned and operated we only work with the best suppliers because when we run into problems with materials we need to know our suppliers will back us up and take care of things promptly

Ainsley in Houston
Ainsley in Houston
1 review Calgary, AB
10/10

Flooring - Carpet

We have ordered our carpet for our upstairs and basement from Calgary Maple Leaf Flooring LTD and we have been very pleased with the service and the quality of product. I would recommend this company.

Approximate cost of services:
$0.00
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Company Response

Thanks for the Review Ainsley! Glad to hear you're happy with the new carpet.

Daniel in Calgary
Daniel in Calgary
1 review Calgary, AB
10/10

Full Ensuite Bathroom Tile

The team was very helpful and attentive in store, Jensen took care of us and followed through with the entire job. Their installers are skilled, meticulous and were every respectful of our newborn in the house and did all their grinding outside. Followed up with any deficiencies to make sure the job was done to our satisfaction. I would absolutely use them again and recommend them to anyone

Scope of work - 130+ sq ft master en-suite floor tiles w/ Schulter Ditra infloor heating, floor to ceiling wall tiling, back splashes in two other bathrooms and installed carpet in the master bedroom.

Approximate cost of services:
$6,000.00
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Company Response

Thanks for taking the time to write us this review Daniel!

 in Calgary
in Calgary
1 review Chestermere, AB
10/10

Basement Flood Restoration

Fantastic experience with Jensen and the Maple Leaf Flooring team. After being struck with the Chestermere summer flood we were fortunate enough to find fantastic contractors to get everything put back together, including Maple Leaf Flooring. Our carpet and lino (which looks totally like hardwood but is much better in the even of another flood) were installed quickly and professionally. We were happy with the entire experience. Will be using them again shortly for more flooring projects.

Approximate cost of services:
$7,000.00
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Company Response

Were very sorry about the stress the flooding has caused but were glad to hear that we were able to be part of your restoration and the silver lining is that the basement is a lot better than it was before!

Jessica from Chestermere
Jessica from Chestermere
1 review Chestermere, AB
9/10

Replaced carpet

We needed to replace our old carpet in time for a wedding and Maple Leaf did it no problem (less than a month's time). They have great service - another reason why we chose them. The only thing I would have to say would have made this a better experience is if they were able to move the furniture in addition to the installation. The installation was done very well and quality was great. We have no complaints. The carpet was beautiful! I would recommend them to anyone

Approximate cost of services:
$4,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Thanks for this review Jessica. Furniture can sometimes be an issue because of the potential risk it can cause while being moved. We definitely try to provide this service most of the time but sometimes with expensive or fragile items we just cant take the risk because we would hate to damage an irreplaceable item by accident

brogers from Calgary
brogers from Calgary
9 reviews Calgary, AB
0/10

main floor hardwood

The hardwood floor is beautiful but we have waited 4 months for flush wood floor vents ordered and paid Nov 5th. There is zero customer service or follow-up and they make a lot of excuses and I cannot trust them now

Approximate cost of services:
$8,000.00
0 of 1 people found this review helpful.
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Company Response

Hi Brenda,

Were very sorry to have let you down like this! Flushmount vents are always special order so sometimes they can take a lot longer than expected. We have spoken to our vendors and sales staff about this and will ensure it doesn't happen again.

Luaine Sevigny from Calgary
Luaine Sevigny from Calgary
5 reviews Calgary, AB
10/10

New carpet for stairs

Their prices are better than anywhere we shopped for the same carpet. The installer was quick friendly and professional. I didn't have to wait too long to get my carpet.

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Company Response

Thanks Luaine!

K from Calgary
K from Calgary
6 reviews Calgary, AB
8/10

Wall Tiles

Went to more than dozen stores in search of the perfect wall tiles for my kitchen renovation. Was in search of something different that would make a statement. Found a few styles that I loved here as the selection was quite large and there was a lot of variety. Of course, I did find many styles that I had seen elsewhere. The person who helped us was very helpful, answered all our questions, made valuable suggestions and left us alone when we needed to discuss. Definitely didn't feel pressured. Very good experience overall. My only complaint would be that it sometimes took a long time to get assistance as there were 1 of 2 staff and they needed to help other customers, handle transactions and answer phones. We also had to go to another location in the south to pick up tiles as we needed them earlier than when they would be available at this location.

Approximate cost of services:
$300.00
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Company Response

To be chosen out of over 12 stores really says a lot so thank you very much for selecting us for your tile purchase! We totally understand that choosing flooring is a long process so that is why we never pressure a customer into a purchase. Sorry to make you wait at times for assistance, sometimes the store gets super busy and all the customers come in at once(Murphys law lol)

M. Lee in Calgary
M. Lee in Calgary
2 reviews CALGARY, AB
9/10

Carpet installation

The owner of Maple Leaf Flooring is very experience and responsible, he would give you estimate of the work, their price is reasoonable.
He would arrange a contractor to do the work. He would make sure the job was done well. Good services & friendly staff. I would recommend anyone to Maple Leaf Flooring.

Approximate cost of services:
$1,900.00
1 of 1 people found this review helpful.
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Company Response

Thanks Mr Lee!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Maple Leaf Flooring Ltd

Maple Leaf Flooring has been around since 1998 and prides itself on high-quality flooring and professional attitude. Starting a small family business with a 1000 sq. ft. store on Center St. and 12th Ave. , Vincent On and his two brothers began providing customers with top-quality supplies and installations for ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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