Sureway Window Fashions

Shutters & Blinds
Calgary AB T2H
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Shutters & Blinds
Sureway Window Fashions
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61%

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Reviews for Sureway Window Fashions

Average customer rating:
7.4 10 (5 reviews)

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Disgruntled Customer
Disgruntled Customer
1 review Calgary, AB
3/10

Not happy

Ive used Sureway twice now, very happy the guts time, the second time not so much! I the lady that came to the house was very personable (sorry I cant remember her name)x. Curtains came on time and one panel had a small spot on it and it was replaced. However on one window (I had two windows done) the panels are dragging on the floor. I had them come out and check and they said oh overtime some curtains do that and that I could have them risen but because they touch the floor unevenly that wouldnt work and then nothing was done. You know I would not complain and time has gone by but I spent a lot of money for good quality which I got but not good service. Everytime I look at those curtains I get a bit angry.

Approximate cost of services:
$2,500.00
1 of 1 people found this review helpful.
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Glen Kyle from Calgary
Glen Kyle from Calgary
2 reviews Calgary, AB
4/10

Poor service and Fabric quality

First after waiting for some time, they got the color wrong. Brought out a "mint green" instead of the Luxury white that we ordered. They didn't believe me over the phone, so they had to make a special trip out to the house to verify.
Once they were installed they were great for about 4 years. Then the bedroom window blind, that we seldom ever use, came down with a crash and ripped the material. Then about 6 months later, the front picture window blind ripped horizontally from one end to the other as we had barely touched the fabric. No good to us, as we couldn't repair it, so we called in another window company to replace the fragile fabric. Possibly a bad run of material, I don't know. WE now have it waiting in a garbage bag to go to a repair depot, or possibly order a new set from a more qualified seller!

Approximate cost of services:
$3,000.00
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Company Response

Glen I'm so very sorry to hear of the unfortunate incidents that occurred after we received the correct fabric colour from the manufacturer and completed the installation to your satisfaction.

We certainly would have addressed the subsequent issues as they came up, but since we did not hear from you, we had no way of knowing there were problems. Our final installation was in 2017 and that was the last we heard from you.

When we received the return authorization from the factory, we had no way of knowing who it was for as we had not initiated the request. We did, however, contact the manufacturer immediately to let them know that we had received the forms in error and with the customer's best interest in mind, they should find out who the forms should have gone to.

I now know that someone else is dealing with this issue for you and I wish you the very best.

SpevakowResidence in Wetaskiwin
SpevakowResidence in Wetaskiwin
2 reviews Calgary, AB
10/10

Blinds to cover 32 windows

Our blind selection and installation very easy. Design input, advise and suggestions helped us make the correct selections for our home. With 32 windows to cover we had a variety of blinds to install. We are very happy with the products and installation. We would highly recommend Surway Blinds & Window Fashions to any one who requires window coverings.
Thanks for making this project go so smoothly. Jerry & Judith Spevakow

Approximate cost of services:
$10,000.00
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Company Response

Thank you for taking the time to leave a review, it is much appreciated! We do our very best to ensure that all jobs run as smoothly as we can possibly make them - customer satisfaction is always our goal. So very happy you are pleased with the end results.

Sureway Window Fashions 403-253-1688

Marjorie Beattie from Calgary
Marjorie Beattie from Calgary
9 reviews Calgary, AB
10/10

Living Room & Dining Room honeycomb blinds

Margaret patiently took us through a myriad of designs and colours until we came up with what we wanted. The blinds are perfect, the installer was really great and overall we're very pleased. We'd definitely recommend this Calgary based company to friends and family.

Approximate cost of services:
$1,800.00
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Calgary Lady
Calgary Lady
15 reviews Calgary, AB

First Review

10/10

Margaret and her team are the best!

Margaret squeezed us into an appointment before we left for holidays and had gorgeous custom made panels for our large living room, 12 foot kitchen 4 panel window, and dining room made up. We had specific priorities which she dealt with for each window: living and dining room top down/bottom up for privacy from the street yet visual access to light and trees from above, an individually controlled 4 panel blind on 1 reel for the kitchen for when we want to open only specific doors while having privacy and blocking the sun with the others. And the rates are really fanatastic with their company. They are Calgary local based. The installation occured while we were out of town and we were very please to come home to a house with gorgeous new window coverings. Thank you Margaret & team!

Approximate cost of services:
$1,600.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Sureway Window Fashions

Sureway has been in the Window Covering business for over 35 years. We offer custom blinds, shades, shutters, drapery, as well as small upholstery. We were voted the Best Window Covering Company in the 2020/ 2021 Calgary Herald and Calgary Sun Readers Choice Award/
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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