I ordered these chairs in the middle of November, they're lovely looking but cheaply made - they fit my small budget. The sales guy was really nice, I picked them up in the beginning of December they were relatively easy to put together. A little finicky but I got them not to wobble in the end.
One chair came with no stretcher bars. They'd split the package in the warehouse and didn't put all of the parts back in the box they gave me. Then 4 cushions were completely flat, it felt like you were falling through the chairs. It took 1.5 months to get the stretcher bars in and the cushions. Then a 2 week wait for the installation date, then no one came. Apparently he'd closed the order by accident.
When he came a week later he only had 1 cushion with him. The next time he came he had everything except for the stretcher bars they ordered were for the wide 2 person bench, not the chair. Now it's February 10, 3 months after ordering these chairs and we still are missing 1. My husbands 45th birthday is on the 21st and I've asked them to just give me a chair from the showroom, anything. It's not like we can just wheel a computer chair up to a counter height dining room chair! Fatel, this guy on the customer service line says they have to order the bar in from China and it'll take more time. I ask to speak to his supervisor, he refused to pass the phone stating that everything he's told me is correct. I'm now dealing with the store manager, awaiting his call back. I do not recommend buying furniture from Ashleys. The tables are all laminate tops so when you get 1 scratch in them they're done. We had ours custom made by a local artist for the same price Ashely wanted. It's solid hardwood so we can sand & restain at any time. The chairs & benches are unfortunate, we wanted backs to them as this is counter height and it was hard to find cushioned chairs with backs at that height. But we're tall and wanted counter height, and LOVE the look. Completely changes the attitude of the room from small child like dining room to adult space (where kids can still be). Only regrets are spending money at Ashely. What a nightmare, customer service rep Fatel was ta typical male know-it-all.