- Approximate cost of services:
- $50.00
- Company Response
We sincerely apologize that the repair was not up to your satisfaction. As this washer repair is covered under the manufacturers warranty and you are not in our service area, we offered as a courtesy to repair the washer in our shop. In addition, you have indicated that three other service companies have attempted to address your concerns and have been unsuccessful to date. As you were willing to bring the washer to us at your own expense, we were happy to diagnose and source the required parts to complete the repair. Our diagnosis determined the issue with the washer was a defective door lock mechanism, motor control board and main control board due to the lack of high spin. We replaced these parts and the washer responded positively to the repair. No further action is required at this time.
Unfortunately, the washer is not capable of performing in the manner you would like it to with respect to hot water. The manufacturer specifications indicates the following "The wash water is heated by an internal boost heater to a maximum of 152 degrees F(67 degrees celsius) as the load tumbles. Cold water is added to cool down the load prior to drain and spin" page 27 of the owners manual.
To that end, if the performance of the washer is not up to your expectations we suggest reaching out directly to the manufacturer to discuss your options as we have completed the repair to the best of our ability and the washer has responded positively as the spinning issue is no longer present.
Kind regards,
Shuh's Appliance Centre