Bought all new kitchen appliances, $17,000. So far it's been a nightmare and I don't even have the appliances yet. The salesperson Ken was great. BUT, billing problems in their computer system are inaccurate, everytime I made a payment it still showed an inaccurate balance owing. Employees kept saying, oh don't worry it's just our computer system. I was concerned that the appliances would not get delivered because it still showed a balance owing in their computer system. I use a small 300.00 computer accounting program at my office and I have NEVER produced an inaccurate invoice. Second issue: they called me two days ago to confirm my delivery for today. They said someone would call me the night before to let me know the time frame. That didn't happen. Here I am on the day of delivery having no idea of a time frame of when the appliances will be delivered, so I have to sit at home the entire day waiting. Unacceptable. If this many problems could happen even before the appliances get delivered I shudder to imagine what type of problems I'm going to have going forward once I get the appliances. The customer service so far has been far below any acceptable standard. So, a word of advice, go elsewhere please. Lots of other places sell the same appliances, take your business elsewhere. It's not worth the aggravation. This company will give you a nervous breakdown. Just look at all the negative reviews here. Any company can have an unhappy customer, but when a company has 80% unhappy customers that's scary.
- Approximate cost of services:
- $17,000.00