There's room for improvements: the sales-rep was very good and came up with satisfactory pricing. Delivery service was a bit ''iffy'' - the guys did not handle the equipment with as much care as I would have liked, their dolly was basic steel (as you would use in a warehouse) with no padding.
I installed all myself except the Panasonic microwave; the latter is a poor design with the cable and plug installed forward, which makes it pinch when you try to slide into place. I'm dealing with Panasonic on that one.
The installers from "Appliance evolution'', which were finally sent by Appliance Canada, were great and the job was quickly done. But to get there, took about five calls to Appliance Canada, tons of voice-mail frustrations (suggest hit ''O'' right away and re-dial if you get the machine) and several calls to sort this all out.
In the end, we are satisfied, but feel it should have taken much less effort.
One other caveat, the Kitchen Aid dishwasher comes without a vital part - even says so, once you read the instructions; I suggest that the sellers (Appliance Canada and others) either tell the customer up front, or pressure the manufacturer to include this part. Without the part, you cannot install; to get it, you drive half across town for a $ 4.00 part.
- Approximate cost of services:
- $4,000.00
- What could this company do to improve their services?
- Better phone system
- Any advice to offer fellow homeowners facing a similar project?
- ask more questions, especially if you self-install, which in not too difficult