Appliance Canada

Bought a set of appliances back in October 2012 for delivery January 2013. Since day one, our Viking D3 dishwasher has had a leak. After calling Service, and being told to call the installer, only to have the installer come and tell me it is a Service issue, and once again calling Service, we had the first service rep come and tell me it was a leak that could be fixed with silicon, but they don’t carry silver silicon and it would look ugly if they used white silicon. So he told us he would order silver silicon and come back and fix the bad welding job in the seam. Clearly a defective unit sold to us from Appliance Canada. A few days later, a different service rep shows up, without silicon, and looks at it again. Tells us the leak can’t be fixed because it is in a spot the caulking tip wouldn’t reach. He advised us as this is a manufacturers defect, we would need to get a replacement. The service rep called and arranged to start the replacement process. He even took a video showing where the unit is leaking to email to Appliance Canada along with the above explanation. That was in March 2013. As of today, we have been told the dishwasher would be in stock in June, then told it would be in stock June 11th, then told it won’t be in stock until June 25th. Nobody can give us a straight answer. We went in person on June 8th and spoke to Marco, who apparently is a manager. Told us he would have the dishwasher in stock Tuesday June 11th and would call us Monday to confirm details. Called Marco on Monday at around 12:30 pm EST, said he’d call back in an hour. I called Marco again at 4:30 pm EST and left a message. Called again June 11th to be told he is not in the office, and was forwarded to someone named Daniel. Left 2 messages, no response. Called again at around 3:30 pm spoke to no less than 4 different people and again got nowhere. As soon as I finish writing this, I am removing the dishwasher unit from my kitchen, and putting it in my truck to return tomorrow. I expect a full refund, not only for the dishwasher but for the delivery and installation charges. I will never, ever deal with Appliance Canada again, and I hope anyone who reads this will think twice before buying anything from your Company. Fellow readers, check the Better Business Bureau website, where I have filed a complaint. The have already had 4 complaints in the last 12 months for service related issues. I hope this note can save someone the same lengthy hassle my family has been through.