I bought a fancy looking and costly hood for my stove and everything was alright until both halogen light bulbs burned out.I thought no big deal...these things happen and I'll just change them.Imagine my surprise when I looked everywhere to buy them and there are nowhere to be found in stores in Canada.I managed to read the model number on the light bulbs and found out that they are "European base halogen lamp model number JDR-C E27"... whatever that means... and they are hard to find.I found some on E-Bay at 16$ a pair and guess what they don't work on the hood which by the way it's not broken.The electrician confirmed that the hood is ok.
You think the salesman might have mention this "little" detail before he sold it to me? What need do I have for such a thing when I can't even buy light bulbs for it in this country?
I'm angry and disappointed and I'm stuck with a hood which has no lights.
- Approximate cost of services:
- $500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
I am not sure what model hood fan you purchased however; please feel free to contact us and I would be happy to help you source a place to purchase the replacement bulbs. I can be reached at lstarr@appliancecanada.com
Sincerely,
Lisa Starr