Appliance Canada

I purchased a Jenn-Air slide in stove from Appliance Canada. They delivered it to my house in mid August. When the delivery people dropped of the stove (Saturday) there were some marks on the cook top that the driver from appliance Canada said it was tape marks and I was assured by the driver that it will come off. My wife tried to clean the stove top with some stainless steel cleaner and the brown mark did not come off. When my wife phoned Appliance Canada they said that they would not pick it back up and that I need to call Jenn-Air for they had a 5 or 7 day deficiency program. We did this on the following Monday and an appointment was made with Home Appliance, a company that I guess Whirlpool deals with for repairs to their products. Two weeks later I was told that they needed to replace my cook top for they could not remove the stain or discolouration, I should have phoned Appliance Canada then but I was tring to go along with Appliance Canada’s process. We said fine. Two weeks after that Home Appliance had me stay home off work for a whole day, called me a 4:00pm to tell me that they could not make the appointment. (I was not happy). Another appointment was made two weeks after that for after 3:30pm. The technician arrived at 4:30pm and the top that came from Whirlpool was all scratched, so again another appointment had to be made. 6 weeks had pass by then so I had enough. So I called Appliance Canada and told them what was happening. I tried to be patient but I came to the conclusion that my wife and I purchased a new range but the top has to be replaced so in fact it is not a new stove anymore, I should have been more hard nosed with the driver but I did not have a stove for one week and I did not want to wait another 4 to six weeks for a replacement. Now they have to come in my house to replace this part, and potentially damage the range even more and or damage my wood floors that we have in the kitchen, so I went to the service Manager of Appliance Canada who informed me that they will not do anything because it has been 6 weeks and that I should have returned it when they delivered it. I explained to her that I mentioned this to the driver and the driver assured me that the mark would come off, what was I to so, take the driver for his word or send it back and not have a stove. I was trying not to be a big complainer and hard nosed so I took the driver at his word and signed the release form. The service Manager told me that they will not do anything and that I need to call Whirlpool. I phone Whirlpool and they told me that they can not do anything and that I need to call Appliance Canada back. Today I had a appointment with Home Appliance to come out and replace my cook top. I phoned them @ 8:30am and informed the lady that answered the phone if the technician can give me a call because I was on shift and had to leave by 11:00am. I was told that she would let the technician know on the paper work to give me a call and that usually the do all their calling between 8:30am and 10:00am. 10:25am my wife phones the company and found out that the technician hasn’t left the building yet and that he would not be able to make there by 11:00pm. It has now been scheduled for 6:00pm tonight where now my wife has to order dinner and eat it along with my 4 year old daughter with a strange man in the house. Basically I am writing this review to inform purchasers that they should be hard nosed and do not sign any documents from Appliance Canada until you have cleaned and checked the whole appliance that you have bought. I guess that is what I should have done but I took Appliance Canada for their word and they let me down. I would think twice in purchasing any appliances from this company, they go out of their way to please you before they receive the money and after that they could care less about you. This is a big company and I know that anything I say will not do anything but I can assure you, my wife and I need to purchase a Fridge and dishwasher next year and I will not be going back to Appliance Canada. This will not hurt their bottom line, but it will make me feel better.
Again Buyer be ware.

John from Bolton