Aviv Plumbing

Plumbing
Vaughan ON L4K 1L6
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Aviv Plumbing
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89%

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Reviews by rating (past 12 months)

Reviews for Aviv Plumbing

Average customer rating:
9.9 10 (206 reviews)

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Robert in Brampton
Robert in Brampton
2 reviews Brampton, ON
10/10

Kitchen Plumbing

Michael did a fantastic job for us. He was on time, very orderly and left no mess at all.

I give Aviv Plumbing my highest praise and will call him shortly to plumb my bathroom renovation we're planning next.

Approximate cost of services:
$600.00
What could this company do to improve their services?
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Company Response

I enjoyed working on your project and look forward to seeing you soon for the bathroom. Enjoy the new kitchen.

Private User
Private User
Private User reviews Toronto, ON
10/10

Shower fixures

Michael (owner) provided a really highly professional work experience. He was very appreciative to client's time, highly responsive before during and after the job. On top of that conveyed Everything in a very friendly manner. Not a lot of service providers of this quality around there. Very much recommended.

Approximate cost of services:
$200.00
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Company Response

Thank you for taking the time to review our service. We strive to provide 100% customer satisfaction at all times. So glad that we met your expectations.

Private User
Private User
Private User reviews Markham, ON
10/10

Leaky shower faucet.

Call Michael after seeing his van in the parking lot at a local plumbing supplier. I was in trouble with the water shut off and couldn't complete the repair. He came right away missing his dinner. Very knowledgeable, efficient and friendly. Had specialized tools and was very quick. They will become our plumber of first choice in the future.

Approximate cost of services:
$200.00
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Company Response

Thank you for your review. Please let me know when the pieces arrive that we discussed. I will install them for you at no additional charge. It's great to have another customer on the street.

Private User
Private User
Private User reviews Toronto, ON
0/10

leak under kitchen sink

I am very disappointed with this company, after hearing positive recommendations both online and in person. We called them for a leak from under the kitchen sink into the basement. They came promptly and fixed two problems, charging us around $200. At this point I was quite pleased with the service. A week later it was leaking again. They came back (promptly) and said it was a different problem unrelated to plumbing and that they couldn't fix it (we needed to replace the counter). A week or so later there was a massive leak from under the kitchen sink into the basement, obviously not related to the counter. When I called Michael to tell him there was another leak he immediately became defensive, rude, and hostile, and warned me quite rudely that if it was not a problem with the part they had fixed then I would have to pay. He did promptly send a plumber who said we had a brand new problem in the exact same area - another leak from under the kitchen sink into the basement unrelated to the work they had done - complete coincidence, he said. Without arguing, we paid another $200 to have this new problem fixed. Then a few weeks later it is leaking AGAIN. When I called Michael this time he was shockingly rude and even insulting. He promptly sent a plumber back who now says once again that it is a problem with the counter. I don't know enough about plumbing to say definitively that this whole saga is their fault (maybe three unrelated problems within three weeks that all produce a leak from under the kitchen sink into the basement is just a huge coincidence), so I will not pass judgement on their plumbing. As well, the two plumbers who came to our house (Anthony and Daniel) were both courteous and pleasant and I had no problem with them. However, the way I was treated over the phone by Michael was unprofessional and unpleasant in the extreme. Overall, I strongly do not recommend.

Approximate cost of services:
$400.00
1 of 1 people found this review helpful.
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Company Response

Dear Abigail.
Thank you for posting this review on Homestars and allowing me the opportunity to respond in a public forum. I understand that you are angry and disappointed with the way the job went in your home and I appreciate that sometimes being told the honest truth can be hard to accept. You are correct that there were 2 issues that needed to be addressed under the kitchen sink. The first issue was a basket strainer that was leaking and in very poor condition. This was replaced and at the same time you were told that the wood counter top was in very poor condition and that it was allowing water to leak through. You were told to keep the area above dry. When you called back regarding water in the cabinet again, I sent a plumber immediately (same day). After checks, he told you that it was from the counter top and he advised you again to keep the surface dry. On the 3rd time you called which was almost 3 weeks later I sent a different plumber. He located a bad solder connection under the sink and repaired it and replaced a bad supply line (was not leaking just did not look good). He also advised you that the couner top was in poor condition and that water was leaking down from above and that you should consider additional repairs.
When you called me on Friday morning, it was you that immediately told me that you were refusing to pay any more for any repairs. I said that if the leak was as a result of the repairs previously done, then I would do the repairs at no charge. However if it was water from the counter top or any other reason, then I would have to charge. You replied that if further work was needed then you would find some other company. I however would have to send a plumber, which I did at around 11am the same day. He met with your husband and again it was water from the counter top and not a plumbing issue. I have pictures that were taken of the counter top that very clearly illustrate the condition and show the degree of dampness and mold. I may post these on my Homestars Listing and can forward these to you if you wish. I also requested a signature acknowledging the condition of the counter top but this was refused.
I understand that you are not a Plumber and that when you see water you immediately assume its a plumbing leak, and yes we did repair two separate leaks in the same area. This does happen on occasion in older homes where the overall condition of the plumbing, drains and cabinets is not that great.
It is unfortunate that you found my tone to be rude ( possibly due to my accent) but all I was trying to do was to be honest and transparent with you. I'm sure that the general public that read this review and see a Zero by my name will question it as I have been in business for over 20 years and have never had a bad review on Homestars before. I wish you all the best with resolving your water issues and thank you again for this opportunity. One I seldom if ever get.
Regards
Michael Aviv

Bruce in Thornhill
Bruce in Thornhill
12 reviews Markham, ON
10/10

Kitchen and toilet updating

Mike and two members of his team replaced 3 toilets, kitchen faucet and food waste disposer as part of an updating process. Aviv Plumbing was highly recommended by a friend and did not disappoint! They clearly take pride in their work and proved to be responsive and reliable. Great job! Thanks!!

Approximate cost of services:
$1,600.00
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Company Response

Thank you for the positive review. The end result looks fantastic.

Private User
Private User
Private User reviews Toronto, ON
10/10

kitchen faucet and drains replacement

WE are delighted with the customer service, the workmanship and the courtesy! The plumber, Anthony, was a very diligent and careful worker who replaced the 40-year old drainage pipes and drains (which was a difficult job) in a confined and awkward space. Anthony and Michael answered our questions and gave good advice. Aviv will certainly be our plumbers from now on and I would recommend them to anyone.

Approximate cost of services:
$350.00
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Company Response

So glad that you were satisfied with the service. Thank you for choosing Aviv Plumbing. We know that there are many companies out there and appreciate that you chose us.

KELDAR in Toronto, Canada
KELDAR in Toronto, Canada
3 reviews Toronto, ON
10/10

Kitchen Drainpipe Leak

I called Aviv Plumbing on a Thursday morning about a basement leak originating from our kitchen sink drainpipe. A plumber arrived within two hours -- two hours earlier than estimated. He determined quickly that the leak was not easily accessible and needed to get behind the drywall. I needed time to clear out the space for him to work so he setup a time to return on the Friday morning. As promised, he returned this morning. He opened a relatively small hole in the rec room ceiling and replaced the section of the drainpipe that failed. This was a tricky job that required a couple of hours to be completed safely (i.e. drainpipe flush with electrical and kitchen subfloor -- things you discover behind the drywall). The plumber was friendly, professional, and cleaned up the debris. I can use my sink and dishwasher again!!

I recommend Aviv Plumbing. I have used them previously to install the dishwasher.

Approximate cost of services:
$500.00
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Company Response

Thank you for the positive review. Although it was a difficult situation, the skill of the licensed plumber that attended made for an excellent resolution to what could have been a very difficult situation. I'm glad you were happy.

Raymond in Toronto
Raymond in Toronto
1 review Toronto, ON
10/10

Bath faucet installation

We recently engaged Aviv Plumbing to install a bathtub faucet in our en suite bathroom. They were extremely professional, and very pleasant to deal with. The price they charged was very reasonable. I can unreservedly recommend Aviv plumbing for any plumbing job, big or small

Approximate cost of services:
$350.00
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Company Response

Thank you for the 10/10. Although the job had one or two little bumps along the way it all worked out very well I'm the end and I appreciate you taking the time to post a review. I look forward to working for you again.

10/10

Excellent people and excellent service

We had to replace two outdoor faucets which implied some "contorsionism". Michael gave us a quotation over the phone which was very reasonable and Daniel performed the job without any complaint, despite the challenge of the location of both faucets. Daniel was also very pleasant to deal theough the whole job. Most importantly, Michael did not hesitate a second to send Daniel back to fix one of the two faucets which had some factory problem. In summary I would highly recommend Aviv which can combine quality and honesty with very reasonable prices.

Approximate cost of services:
$400.00
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Company Response

Standing behind what we do is paramount. Thanks for your positive review.

LYNN in Mississauga
LYNN in Mississauga
1 review Mississauga, ON
10/10

Blockage in drain pipe

We called Michael on a Saturday about an overflow in our kitchen and laundry sinks and he was here within an hour after our call to fix it. He was very knowledgeable and skilled in this profession, as my dad and him shared old stories of plumbing issues of days past. It was a pleasurable, productive and a very reasonable price visit and I would most definitely recommend and use his services again.

Approximate cost of services:
$420.00
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Company Response

Sorry for the delay in responding. Thank you for the positive review. It's appreciated.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Aviv Plumbing

Plumber and Plumbing Company specialising in all brands of fixtures. We are a recommended service company for many high end fixture and faucet manufacturers including Rubinet, Riobel, Aquabrass, Grohe , Duravit and many others. We are knowledgeable in many other leading names in the industry. We stock a wide selection of spares and can source most components. We offer great service and good value. We are not connected to any large franchises.

COVID_19
Aviv Plumbing Inc takes the COVID-19 pandemic very seriously. In order to protect both our clients and our team, we have implemented a strategic plan regarding service calls.
Apart from the usual hand washing and cleaning that has always been a part of our procedure, we are also imposing a series of questions at the time of booking calls. These are questions outlined by the government of Canada https://www.canada.ca/home.html follow the links to COVID-19.
Our staff will clean all tools between jobs and will be wearing masks. If you have a call booked and have answered "yes" to any of the questions or have not been feeling well, please call and postpone your service call.
As a service company, we cannot work remotely and self isolation will be devastating to us.
Thank you for your understanding and cooperation at this time.

CATEGORIES
Plumbing
PRODUCTS
TOTO, Kohler and Mansfield Toilets, High-end Fixtures including Rubinet, Riobel and Aquabrass.
SERVICES
Plumbing, Drains and backflow devices (OWWA Certified).service....with a smile
BRANDS
Rubinet, Aquabrass, Kohler, Riobel. Grohe. Hansgrohe. (We work with all quality brands)
SPECIALITIES
In all fixtures from Basic to High-end and service of all major brands
YEAR ESTABLISHED
1998
NUMBER OF EMPLOYEES
4
PAYMENT METHOD
Debit, Cheque, Visa, MasterCard, Ammex
LICENSES
Master Plumber. Backflow certified
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
150
WRITTEN CONTRACT
Yes
WARRANTY TERMS
12 months on new materials and labour unless otherwise noted.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.