Wilson Furniture

We are frustrated, disappointed and appalled with the customer service at Wilson’s Furniture. My mother is almost 91 and has recently been widowed. She was very excited to get some new furniture to assist her in moving forward with her ‘new normal’. She was excited to get a lovely new electric fireplace ($800+ value) and received this on July 12th. Her living room was cleared of her old furniture and the only pieces present were a chair, coffee table and her new fireplace. On June 14th, her new furniture from Wilson’s arrived. When bringing in the sofa, the delivery people hit and damaged one corner of the new fireplace. My mom and my son both witnessed this and the delivery fellow acknowledged this. My mother was very upset and did not really know what to do. That afternoon I spoke with the manager Lynn, and also emailed photos of the damage. Lynn spoke with the delivery people who denied damaging the fireplace. She said she would have to speak with the owner and get back to me. The owner, Darryl phoned me and said that he believes his delivery people- essentially saying that my mother and son are being deceitful. Further to this, Darryl says that it was an existing defect with the fireplace even though the photos CLEARLY show that there was no damage before the delivery. He says that Wilson’s furniture takes no accountability for the damage. How very upsetting for my mother who has spent in excess of $4,000 for her new furniture from Wilson’s and now has a damaged fireplace after having it for 2 days. Clearly this company does not care about their customers. Imagine taking advantage of a 90 year old widow this way!! At the very least they should repair or replace the damage. How very interesting that one of the delivery people is no longer working there 4 days later????? Pretty convenient! Such poor poor customer service- please don’t shop here!!!

I was extremely pleased with Corinne's exceptional customer service. She was attentive, accomodating and in no rush to have me make a decision. She suggested viable options, complimentary pieces and took my budget into consideration. I was making a large purchase and Corinne was eager to apply discounts where available I was familiar with Wilson's reputation through my brother and various acquaintances who told me "don't shop anywhere else until you visit Wilson's". They were right! The delivery was ahead of schedule and they held furniture in storage until my renovation was complete.
I was so impressed that I made additional enquiries today. I spoke with Corinne. She is an example of what all customer service staff would do well to emulate. Thorough, detail oriented and provides excellent follow up .

I went to Wilsons furniture store knowing a few friends that have purchased and they were satisfied. I'm not satisfied with their furniture. They say their not a box store they're worse at least you will receive a phone call back. I have been trying to reach and leaving messages for the owner to call me and always been told hes not here. They sure have the customer service when you have your pocket book opened but, when the deal is done they lack very poorly in trying to fix their problems. This has been going on since Sept. 2018 when it was delivered. They don't care after the money has been received. I purchased furniture for a three bedroom bungalow from Wilson's Furniture. I recommend do not buy from them go to a box store. The colour of the recliner sofa and chair is not the same colour that was in their leather store. The end tables are a brown not grey which i ordered. The three bedroom suites i ordered there were defects in two of them. They did send a company over to fix them after being put through stress of conversations on the phone. Now i receive no phone call or when i do call im told the furniture store manager is not in. I want these issues to be looked after and of course they wont be. They have my money now and that's all it counts for. DO NOT PURCHASE FROM THIS FARM STORE.

Reason for selecting store, Wilsons is not one of the big box stores, has been in business for many years. Business passed down family lines. Sales rep. Jessica listened, has experience in interior decorating, great customer rapport, we also met owner. Simply a positive belief of a genuine client/company relationship. Delivery crew Jacob and Tony did their utmost of a two story delivery to ensure furniture not marred, truly a back breaking job. As humans we are quick to complain but not always as quick to compliment. Yes I would recommend you give Wilsons a visit and make your own decision.

Great friendly and professional service. There is nothing better than being able to choose your own fabric styles and not be stuck with the display samples. The staff and management were very good when we were looking and finally deciding to purchase. The delivery was also very professional

Our 92 yr. old mother made her first ever new furniture purchase @ Wilsons on Jan. 12, 2015. Needless to say, she was very excited, and we children were very happy for her. We were notified on March 5 th
that the material she had chosen for a chair was not available ! When Marta had us return to the store to choose another fabric, the explanation was not satisfactory as to why it took 8 weeks to learn that a fabric was no longer in stock, nor was she willing to do anything to compensate Mom for this distress. And with some condescending comments Mom also left feeling very upset with the treatment she received. This will be the last time that any of our large family will use Wilson Furniture , and we certainly will be telling everyone about this terrible experience . Wilson would benefit reading an article from Costco Connection Vol.27, # 6 entitled "Whine experts ". Wilson Furniture does not give Customer Service.

My experience with Wilson Furniture was horrible. As far as I'm concerned they have horrible customer service and I will do anything within my power to prevent anyone from buying from this horrible company. The owner literally told us we needed to put our own bedsheet on the floor if we didnt want the delivery guys walking on our floor with their shoes on

Extremely poor customer service would not recommend this company at all. We purchased two chairs March 8 2014; were told that they would arrive in 6-8 weeks; did not receive any call-had to call myself after 8 week mark; told I would receive a call back after the weekend and no call; 1 week later I called back myself; no apologies for not returning the call; poor customer service over the phone - was told to talk with a manager who continued to provide poor customer service with his resolve being for us to cancel chairs we'd now waited close to 3 months for, July 9 2014 we finally picked up our chairs. For the cost of the chairs we'd expected a much better experience. Needless to say, WILL NOT RECOMMEND THIS FURNITURE STORE TO ANYONE!

We have bought furniture on multiple occasions at Wilson's and have been very happy with the furniture we have bought. The last occasion, there were problems with the delivery and installation, and when we tried to get compensation for the damages...we got the cold shoulder and run around. This went as high as the manager and owner, who seemed to just want to ignore the problem, hoping we would give up.
It is very easy to give great service when nothing goes wrong, but the true test of a companies customer service, is how they treat you when there is a problem!! Wilson's failed miserably in this respect!

We were really impressed with the sales people and their knowledge of their products. They were quite helpful in assisting us with colours and fabrics. Furniture was delivered on time...great service.