Worst service I have ever experienced!
I have had my Jenn-Air fridge for about 10 years. About 4 years ago we had a problem with our ice maker. It took them 2 months to finally resolve the issue, what with no-show appointments, parts on order and service tech's ineptitude. About 2 1/2 years ago we had a problem with the evaporator which is supposed to extract the moisture out of the freezer. It took a few visits to get it changed. Total cost - $533.24.
This January we started hearing the same noises we had when we had the evaporator issue before. I called for service & complained that this was the same issue I had previously had. A tech came and took apart the fridge, cleaned up the evaporator and then put it back together, no charge. I asked why he hadn't put in a new evaporator. He said they should last the life of the fridge.
The noise came back a few weeks later. Whirlpool sent 2 techs and replaced the evaporator again! $420.60! One of the techs said these things were poorly designed. No kidding!
Never again!
- Approximate cost of services:
- $420.00