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Whirlpool Canada

Appliance Retailers
Streetsville ON L4W5H7
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HomeStars  >  Appliance Retailers in Mississauga  >  Whirlpool Canada  >  Worst service I have ever experienced!
Barry in Maple
Barry in Maple
5 reviews Vaughan, ON
1/10

Worst service I have ever experienced!

I have had my Jenn-Air fridge for about 10 years. About 4 years ago we had a problem with our ice maker. It took them 2 months to finally resolve the issue, what with no-show appointments, parts on order and service tech's ineptitude. About 2 1/2 years ago we had a problem with the evaporator which is supposed to extract the moisture out of the freezer. It took a few visits to get it changed. Total cost - $533.24.

This January we started hearing the same noises we had when we had the evaporator issue before. I called for service & complained that this was the same issue I had previously had. A tech came and took apart the fridge, cleaned up the evaporator and then put it back together, no charge. I asked why he hadn't put in a new evaporator. He said they should last the life of the fridge.

The noise came back a few weeks later. Whirlpool sent 2 techs and replaced the evaporator again! $420.60! One of the techs said these things were poorly designed. No kidding!

Never again!

Approximate cost of services:
$420.00
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