TERRIBLE CUSTOMER SERVICE...THEY INSTRUCTED US TO PLACE X WHERE WE WANT 2 BAGOFSOIL TO BE PLACED. BECAUSE THE X IS NOT EASILY SEEN I MADE EXTRA EFFORT TO CALL BACK TO PROVIDE FURTHER DETAILED INSTRUCTION BEFORE I CAN EVEN EXPLAIN I WAS CURTLY TOLD THE ORDER HAS ALREADY GONE OUT AND I SHOULD RECEIVE SAME DAY – AND REMINDED TO JUST ENSURE I PUT AN X WHERE I WANT IT. SO I PLACED X WHERE I WANT IT AND ADDED A POSTER SIGN. DRIVER NEVER SHOWED UP THAT DAY. HE DID COME THE NEXT MORNING AND COINCIDENTALLY BUMPED INTO MY BABYSITTER WHO KNEW NOTHING ABOUT IT AND TOLD HIM THE “EASIEST” PLACE TO DROP IT WAS ON DRIVEWAYAS HE SOUNDED LIKE HE WAS RUSHED (AS I DIDN’T THINK I NEEDED TO ADVISE GIVEN I FOLLOWED CLEAR INSTRUCTIONS WITH THE X) INSTEAD OF LOOKING FOR THE X, HE TOOK THE EASIER OPTION. NOW MY CAR IS BLOCKED IN THE GARAGE. WHEN I CALLED TO ASK THEM TO HELP US MOVE TO PROPER LOCATION SHE WOULD NOT EVEN LISTEN TO ME NOR GIVE ME A CHANCE TO EXPLAIN, THE INSTANT REPONSE WAS IT WAS MY FAULT. NO ATTEMPT WHATSOEVER AS CUSTOMER SERVICE OR HELPING US RESOLVE. I ASKED TO SPEAK TO A MANAGER AND WAS HANDED OVER TO THE “OWNER” WHO DIDN’T LISTEN EITHER, TOLD ME TO BLAME THE BABYSITTER AND HUNG UP ON ME!!! JUST BLEW OVER $300.00 – YES I GOT THE PRODUCT BUT DEFINITELY NOT THE SERVICE ------------- AS IT APPEARS THIS WAS A RESULT OF BAD TIMING AND BOTH PARTIES COULD HAVE HANDLED MATTERS BETTER YOU’D THINK AS A GESTURE OF GOODWILL AND TO LIVE UP TO THEIR ADVERTISED CLAIMS OF EXCELLET CUSTOMER SATISFACTION, THEY WOULD WORK SOMETHING OUT LIKE OFFER TO HAVE DRIVER STOP BY ON HIS NEXT DELIVERY IN THE AREA OR JUST SOMETHING OTHER THAN BLAMING THE CUSTOMER ENTIRELY AND HANGING UP ON ME. I DON’T THINK I HAVE EVER HAD ANY SERVICE PROVIDER HANG UP ON ME. WOW! WORSE EXPERIENCE EVER…WILL DEFINITELY NOT NOT NOT RECOMMEND WEED-A-AWAY TO ANYONE NOT EVEN MY WORST ENEMY!!! SO WISHED I READ ALL THE OTHER COUNTLESS OF NEGATIVE FEEDBACKS ON THIS COMPANY BEFORE I REACHED OUT TO THEM.
- Approximate cost of services:
- $300.00
- Company Response
I am sorry that your bag of soil was not delivered to the spot on your property that you had specified. We work very hard to satisfy our customers' needs, so the person who delivered your soil likely thought they were making things more convenient for you, considering that someone in your home told them to place it elsewhere. Our staff would not purposely place the bag in a location that in inconvenient for you, and would have placed it on the 'X' had your babysitter not told them otherwise. I am sorry that you were unhappy with the service you received, and appreciate your feedback.