D. Hsia from Brampton

Mohammed was very pleasant and hard working. He tried very hard to unclog our kitchen sink, tried snaking it at least 3 times, unfortunately it was not a basic job. I could sense he tried his best to keep the cost as low as possible but because the clog was so bad and deep into the pipes it required him to go to the basement and cut out holes in the ceiling to reach the blockage. He measured thoroughly to ensure he got as close to the location as possible so as not to cut more of the drywall than necessary. The initial quote was $250 but understanbly ended up to be $750 which was fair and reasonable given the amount of work and time required. He then doubled checked everything and left us his card to contact him if there were any issues. Thank you Mohammed for your hard work.

Doug was very friendly, accommodating and knowledgeable; he knew budget was a concern and offered us couple of options and did his best to minimize costs without compromising safety. After installation, he did a thorough check and safety inspection and also explained and reviewed operation of the stove with us.

Piettro arrived at our house at the requested time which we really appreciated. He repaired the leak above standard; took pictures. Within a few days as promised Gerard sent us the pics and a full detailed and very honest recommendation. We will definitely keep on file when our roof is really in need of a full replacement. We also appreciated Gerard's thorough and honest opinion on the phone when I was doing my initial "shopping around".

TERRIBLE CUSTOMER SERVICE...THEY INSTRUCTED US TO PLACE X WHERE WE WANT 2 BAGOFSOIL TO BE PLACED. BECAUSE THE X IS NOT EASILY SEEN I MADE EXTRA EFFORT TO CALL BACK TO PROVIDE FURTHER DETAILED INSTRUCTION BEFORE I CAN EVEN EXPLAIN I WAS CURTLY TOLD THE ORDER HAS ALREADY GONE OUT AND I SHOULD RECEIVE SAME DAY – AND REMINDED TO JUST ENSURE I PUT AN X WHERE I WANT IT. SO I PLACED X WHERE I WANT IT AND ADDED A POSTER SIGN. DRIVER NEVER SHOWED UP THAT DAY. HE DID COME THE NEXT MORNING AND COINCIDENTALLY BUMPED INTO MY BABYSITTER WHO KNEW NOTHING ABOUT IT AND TOLD HIM THE “EASIEST” PLACE TO DROP IT WAS ON DRIVEWAYAS HE SOUNDED LIKE HE WAS RUSHED (AS I DIDN’T THINK I NEEDED TO ADVISE GIVEN I FOLLOWED CLEAR INSTRUCTIONS WITH THE X) INSTEAD OF LOOKING FOR THE X, HE TOOK THE EASIER OPTION. NOW MY CAR IS BLOCKED IN THE GARAGE. WHEN I CALLED TO ASK THEM TO HELP US MOVE TO PROPER LOCATION SHE WOULD NOT EVEN LISTEN TO ME NOR GIVE ME A CHANCE TO EXPLAIN, THE INSTANT REPONSE WAS IT WAS MY FAULT. NO ATTEMPT WHATSOEVER AS CUSTOMER SERVICE OR HELPING US RESOLVE. I ASKED TO SPEAK TO A MANAGER AND WAS HANDED OVER TO THE “OWNER” WHO DIDN’T LISTEN EITHER, TOLD ME TO BLAME THE BABYSITTER AND HUNG UP ON ME!!! JUST BLEW OVER $300.00 – YES I GOT THE PRODUCT BUT DEFINITELY NOT THE SERVICE ------------- AS IT APPEARS THIS WAS A RESULT OF BAD TIMING AND BOTH PARTIES COULD HAVE HANDLED MATTERS BETTER YOU’D THINK AS A GESTURE OF GOODWILL AND TO LIVE UP TO THEIR ADVERTISED CLAIMS OF EXCELLET CUSTOMER SATISFACTION, THEY WOULD WORK SOMETHING OUT LIKE OFFER TO HAVE DRIVER STOP BY ON HIS NEXT DELIVERY IN THE AREA OR JUST SOMETHING OTHER THAN BLAMING THE CUSTOMER ENTIRELY AND HANGING UP ON ME. I DON’T THINK I HAVE EVER HAD ANY SERVICE PROVIDER HANG UP ON ME. WOW! WORSE EXPERIENCE EVER…WILL DEFINITELY NOT NOT NOT RECOMMEND WEED-A-AWAY TO ANYONE NOT EVEN MY WORST ENEMY!!! SO WISHED I READ ALL THE OTHER COUNTLESS OF NEGATIVE FEEDBACKS ON THIS COMPANY BEFORE I REACHED OUT TO THEM.