Universal Lamp Mfg

We went to Universal looking for three new ceiling fixtures. We were really impressed with the selection and variety of different styles. I found a lot of other stores had either very boring, traditional lights, or super modern ones. We found amazing, stylish fixtures to suit our 100-year old semi for prices half of what I expected (based on other stores). Elsa helped us nail down the style we wanted/needed in a matter of minutes; we had looked a lot previously but couldn't quite come to any decisions. She had a great read on our personal style and also what would look appropriate in our home. When our fixtures were installed several weeks later we found that the beautiful bulb that was sent for our porch light did not work in the fixture, although a regular incandescent bulb was fine (and the bulb worked in a lamp). When I called the store to explain the problem they were unbelievably helpful. Two of the staff worked together to figure out what the problem was and said they would send me what I needed (either a bulb or an extender for the socket). Without any further follow-up, an extender arrived in the mail shortly after, the light now works as expected. I am very impressed with the customer service, the product and the prices at every step. I will recommend everyone I know go to Universal for their lights.