They made one of the least stressful moves
Hi David,
We apologize that we didn't meet your expectations on the job. However, moving contents of a 26Ft truck from house to house is completely different than moving from an apartment to another apartment with elevators at both the locations especially when the size of the elevators was so tiny. Nonetheless, we would definitely improve our services especially in regards to the placement of boxes and following the labels. As far as the payment goes, charging the credit card on file and sending the invoice is a common practice and we only did it because you conveyed to the crew at the end of the job that you'd like to pay by credit card. - TouchWood Movers Team
They were very careful with all of our belongings
Totally calling on this company again
At TouchWood Movers, our mission is to make sure we are able to alleviate the moving stress off of the customer by providing top quality service without burning a hole in their pocket. We try to touch hearts with our craft, dedication and congeniality.
10 THINGS TO KNOW ABOUT US:
1. We DO NOT bill you for the time covered from our office to the Pickup location and from Drop-off location back to our office if you're moving within GTA.
2. We provide complimentary mattress covers.
3. We dismantle, pad wrap and assemble all furniture items. We provide extra care in handling all delicate and fragile items including but not limited to glass items, mirrors, marble tops and other antique furniture.
4. We're fully insured. Please go over Protection Plans mentioned in the Terms & Conditions on the Website.
5. We provide complimentary wardrobe boxes. (If ordered beforehand)
6. We follow a strict cleaning schedule of all our trucks.
7. We move all kinds of appliances, pool tables, hot tubs, gun safes, pianos and exercise equipment.
8. WSIB Insured Movers (Clearance Certificate available upon request).
9. We provide free in-house estimates.
10. We provide packing services of kitchen, bedrooms and all other types of items as well. We also provide packing supplies like boxes, totes, packing paper, bubble wrap, tapes, etc.