Satisfied door and window install but there is room for improvement.
Torwin installed three basement windows and two doors in my home. I am generally satisfied with the work -- the team was professional and the workmanship seems good. There is however room for improvement -- the installers started to caulk around the doors where they installed mouldings. This was only done partially with the majority of caulking ignored. I spoke with Torwin and was told they would fix this, but they never actually followed up. They booked a time, I waited, but no one showed up. I ended up having to finish the caulking myself.
- Approximate cost of services:
- $7,100.00
- Company Response
Hi Dave,
First and foremost our sincerest apologies for this inconvenience. There was an error with the scheduling and we had you on our install schedule for this Wednesday to finish the caulking on the inside casing and we did not even know that we had you booked in before! If it wasn't for this post we would have showed up on Wednesday. Our sincerest apologies. This is not the level of service that we strive to provide. We always try to do our absolute best and we offer our sincerest apologies. Please contact nick@torwin.com if there is anything that is outstanding and we will get it taken care of right away!