House move from Markham to Niagara on the Lake
The moving company loaded our home one day, using 4 men. The contents were delivered by 3 men the next. Despite our emails to the sales rep and the owner of the company that we had experienced breakage and also the disappearance of a diamond ring, the owner has not once tried to reach us or conduct an internal investigation into our allegations. Our insurance claim has also been denied as the owners wife says we must have packed our goods improperly. We had arranged for our piano to be moved by a separate mover, paid to have our glass table boxed and moved art, tvs and other valuables ourselves. I would advise anyone who is moving to consider carefully before choosing this company.
- Approximate cost of services:
- $2,500.00
- Company Response
Were are sorry our service did not meet your expectations. As Jacki from our office has explained, the insurance coverage does not extend to the contents of cartons backed by anyone other than the mover. This is industry standard and applies to every form of transportation, be it a mover, Canada Post, couriers, airlines, steamship lines.etc. As you yourself explained. You do not recall taking the ring off, nor where you might have placed it. The crew do not recall ever seeing a ring, nor were they on the look out for one. Your crew has been with abbeyWood a long time and are considered one of our A teams. Hopefully you will remember were you put it.