The Marble Clinic

Tile & Stone Contractors
Mississauga ON L5C 2V6
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Reviews for The Marble Clinic

Average customer rating:
9.7 10 (208 reviews)

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Private User
Private User
Private User reviews Old Toronto, ON
2/10

The Sealant They apply Does not work

Beware! We retained Marble Clinic to polish the 5 year old marble on our kitchen island and a counter. The island had recently acquired a few etch marks from acidic liquids (alcohol, lime juice etc.) because the original sealer was wearing off. We got several quotes and Marble Clinic was the highest, at $1000. We agreed to it because we were told that they would diamond grind off the surface and polish it up and then coat it with a penetrating sealant to protect it. The grinding and the polishing was done very well. We followed the instruction not to use the counter for 24 hours. We also followed the instruction to wash only with a damp cloth and to dry it immediately. However, after only 1 week of regular use, the counter had new etch marks from very brief contact with lime juice. When we brought this to the attention of Marble Clinic, we were told that marble is a porous surface and subject to etching by acidic liquids. We replied that we this was precisely why we hired them to apply a protective coating to the marble, and it was obviously not working. They then tried to sell us another product to apply ourselves! If their other product actually worked (which we doubt), we wonder why they didnt offer to sell us this product at the outset instead of the pointless $1000 grinding and recoating process!

Approximate cost of services:
$1,000.00
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Company Response

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that the outcome did not meet your expectations. We've built our business by providing high-quality service for our clients and take feedback very seriously.
Stone sealant is not a coating and does not change the nature of stone, having gone through all of our communications there is no mention of you requesting a coating which would have prompted a more in depth conversation about the penetrating sealant detailed. Impregnating sealant is the recommended product for interior stone maintenance, your feedback has been discussed with our staff to improve communication and ensure expectations are clear.
We do not offer any service covering natural stone with expensive topical products that diminish the luminescence of your investment as they tend to scratch very easily and often peel up, our clientele prefer the look of regular wear and tear .

Apologies for the misunderstanding, we are having a small care kit delivered to you by the end of this month.

Private User
Private User
Private User reviews Oakville, ON
10/10

Marble polishing and repairs

Prompt service by the Owner, Amanda, and the Service team, polite, fast turnaround and great performance. Appreciated extra special customer service and care by all amazing team and work!

Approximate cost of services:
$3,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your review! We're glad you had a great experience with our team. Your satisfaction is our priority, and we look forward to serving you again!😃

The Marble Clinic

Ilene Duckett from Toronto
Ilene Duckett from Toronto
5 reviews North York, ON
10/10

Marble kitchen counter restoration

What I really liked at the very beginning was the detailed description of what was going to be done. Then it was done as itemized. The final result is beautiful.
The workers very carefully sealed off the nearby area to avoid travelling dust while grinding and worked at cleaning up any messes as they occurred. They were very hard working, competent, and pleasant.
I would highly recommend this company!

Approximate cost of services:
$900.00
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Company Response

Thank you so much Ilene, you were a pleasure to work with, we really appreciate you choosing us! Polishing marble and cleaning stone is our passion.

Private User
Private User
Private User reviews Toronto, ON
10/10

Amazing Work !!

Timely, efficient , professional!!
Thank you for restoring our black marble bathroom
As well as our as our limestone bathroom .
We are so happy and pleased with the Results :)

Approximate cost of services:
$1,500.00
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Company Response

Thank you so much for reviewing The Marble Clinic for cleaning and polishing stone. We appreciate your business.

Raymond
Raymond
1 review Burlington, ON
10/10

Best service AND price

They were incredibly professional from first contact through the execution of service through to aftercare. Great team and Amanda was a pleasure to deal with. We cant recommend them highly enough.

Approximate cost of services:
$1,000.00
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Company Response

Thank you so much for taking the time to review us!

Vanessa
Vanessa
1 review Mississauga, ON
10/10

Excellence

Moved into a new home with marble floors that hadn't been polished in years. They looked absolutely dreadful. Amanda came and did measurements and provided the information I needed to help make a decision in which company to hire. ( I had 3 separate quotes)Ultimately I found the Marble Climic to be the most professional in how they provided their quote and detailed information. The crew worked hard and did a fantastic job.

See before and after photos ( same floor different angles)

Approximate cost of services:
$3,000.00
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Company Response

Thank you Vanessa! It was a pleasure to work with you on your marble polishing.

Private User
Private User
Private User reviews Toronto, ON
10/10

Refurbishment of marble in bathroom

Marble had become shabby, bleached out. We thought we might have to replace the marble top and floor. Instead we had The Marble Clinic in. They refinished both and redid the grout. It looks absolutely fabulous, better than new!
The crew were professional, courteous, and super clean workers, one wouldnt know they were here except for the lovely workmanship.
Highly recommend.

Approximate cost of services:
$800.00
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Company Response

Thank you so much for your review of our marble polishing service!

Private User
Private User
Private User reviews Toronto, ON
10/10

Marble dining table

Our dining room marble table had stains along the sides. The table was sanded and a sealer put on top. The two gentlemen who did the work were excellent, courteous and cleaned up when done. Our table now looks like when we first bought it. Thank you Marble Clinic!

Approximate cost of services:
$700.00
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Company Response

So glad we were able to help with your marble polishing, thank you for your review.

Marilyn
Marilyn
2 reviews Mississauga, ON
10/10

Excellent Service

I am truly happy with the service I received from The Marble Clinic. The technicians were very professional and took pride in their work. They were careful to protect all areas and were able to get out all the stains I was concerned about. My bathroom floor and counters look amazing.

Amanda provided wonderful service. It was a pleasure working with someone who is so knowledgeable, detailed and actually follows up!

I have only had good experiences with The Marble Clinic and highly recommend them.

Approximate cost of services:
$2,300.00
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Company Response

Thank you so much Marilyn, it was a pleasure to work with you.

Private User
Private User
Private User reviews Toronto, ON
10/10

Bathroom Marble Polishing

Great experience. They took my 30 year old marble bathroom and made it new again. I removed the old shower door and thought the mark would not come out but they are totally gone. Everyone in the company were so helpful and kind particularly Amanda. Would recommend them in a heart beat. The workers made a point of protecting my hardwood floor as they brought in their equipment - nothing was damaged

Approximate cost of services:
$1,200.00
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Company Response

Thank you for the wonderful review- we really appreciate your business.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Marble Clinic

As a family owned and operated business, The Marble Clinic has over 30 years experience in the field of natural stone protection and restoration - and with that experience our highly knowledgeable staff is able to provide the best outcome for your natural stone. Specializing in the fields of protection, restoration as well as maintenance. Each project has individual needs and The Marble Clinics team of experts work to produce top quality results.

We offer the following services:

Marble Cleaning: Remove dirt and dust stuck in the stone surface or in the grout lines – this will not remove scratches or etching alone.

Wax Stripping: The use of wax and topical coatings can damage natural stone over time, and causes yellowing after short periods of heavy traffic; The Marble Clinic can remove topical coatings from any natural stone to prepare it for proper restoration and sealing techniques.

Stone Grinding: This is the most common restoration technique and will remove deep scratches, lippage, etching, white stun marks and yellowing. It is also used to remove epoxy from chip and crack repairs.

Marble Polishing: Through mechanical polishing methods, natural stone acquires a high lustre and reflects natural light – it therefore does not need topical coatings or wax to achieve a desired shine.

Marble Honing: Will remove minor etching on low lustre stone surfaces, and give the surface a clean uniform finish without the polished look.

Finish Alteration: The Marble Clinic can change the appearance of a natural stones finish; from honed to polished, polished to honed, and everything in-between.

Countertop Seam-Polishing: Visible counter top seams can be filled with epoxy based resins, ground and polished or honed to match the stone colour and virtually disappear.

Chip and Crack Repair: Chips and cracks in any natural stone can be filled with coloured epoxy resin and refinished to match the surrounding material.

Grout Cleaning and Sealing: Over time grout accumulates dirt and becomes quite dirty. Grout can be cleaned and sealed to improve the floors beauty and facilitate easier maintenance cleaning.

Grout Colouring: An easy way to change the look and feel of a tile floor.

Stone Sealing: All natural stone should be professionally cleaned and sealed to increase the longevity of the material and repel dark staining solutions.

Colour Enhancing: Using enhancing impregnators on flamed or textured material is an excellent way to protect your stone and bring it back to life.

Table Repair: Our expert technicians can repair most tables, mantals, fireplace’s, statues or fountains – so long as it is a relatively clean break.

Stone Maintenance: Specially formulated compounds used on an annual or semi-annual basis keep any surface in high traffic areas looking good year round.

CATEGORIES
Tile & Stone Contractors
PRODUCTS
Marble, Granite, Terrazzo, Limestone, Slate, Porcelain, Ceramic
SERVICES
Cleaning, Grinding, Polishing, Honing, Sealing, Maintenance, Restoration, Repair, Chipped or Broken Epoxy Repair
BRANDS
The Marble Clinic, GranQuartz, HMK
SPECIALITIES
Natural Stone Protection, Restoration and Maintenance
WEBSITE
https://marbleclinic.ca/
YEAR ESTABLISHED
1982
NUMBER OF EMPLOYEES
18
PAYMENT METHOD
Cash, Cheque, MasterCard, Visa
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$500.00
BONDED
Yes
WRITTEN CONTRACT
Yes
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