The Bay

I have very unpleasant experience with TheBay. 2 weeks ago I bought a patio set and paid $75 for the delivery. Well, I took the day off and waited at home on the scheduled day but nobody came or called me. I tried calling customer support but got no help either. He literally said: I don't know why it was not delivered to you call the same number tomorrow. OK, the next day I called customer support again and the girl said it will be delivered to me the next day - on Sun. I asked her if it is going to be really delivered to me or just another promise. She said: absolutely! When I asked her is she can guarantee it she put me on hold and later said: Sorry, looks like this day is all booked the next available window is 2 days from now - on Mon. OK, I again asked her if she really mean what she said. She again put me on hold and surprise, surprise! it appeared that that day is booked too. So she gave me another day on Wen. I don't understand - if I didn't insist on her confirmation I would be wasting my time again and again? Waiting fruitlessly on Sun, then Mon? Why TheBay has such a poor customer support who is not able to do a simple task - just schedule a delivery. It is not free, I paid for it. It's 3 days from now and I am not sure if they really going to deliver it on Wen. I would never buy anything with a delivery from TheBay.

The Bay store at Erin mill is one of the good customer orinted store in mississauga. The staffs are konowledgeable an every product sold at the store and the prices are reasonable with lots of markdowns all the time. please vist Bay at Erin Mills grest bargain at your door stop.

We bought a kitchen set from The Bay because we found a set we liked and it was really affordable. We knew the quality wouldn't compare to a DeBoers or Art Shoppe but it was a temporary set for a few years. After 1 year, the wooden table legs started to split with 5mm vertical cracks. At the time we bought the furniture, we purchased the 'extended warranty' plan to cover all problems ... it was really affordable. When we called into the Bay to have the table legs repaired, the service was horrible. We were kept on hold for nearly an hour. We had to call twice. They didn't have any knowledge of what dining set we purchased. And when they sent the 'repairman' to estimate the damage... he arrived 3 hours late, he smelled heavily of smoke, his attire was mud caked and left stains on the floor, he behaviour was incredibly rude, and he forgot to grab the information about the model number to get a repair. Overall, it was affordable at first ... but it was a waste of money. I would not recommmend them at all.

Although the Bay does not always have the highest quality furniture all the time like DeBoer's and other high-priced stores, it does carry some decent quality products for their prices. I am more interested in the modern/deco style and found a very sleek, glass and metal table with mirror that looks wnoderful in my hallway. It was priced at $150 and was worth its price. On another note, my brother bought a bunk bed for his children and it was only $300. I remember doing research on bunks and the prices were usually aroud 500-600, so we both agreed that it was a pretty good deal. Service is always good at the Bay and makes the whole shopping experience very enjoyable.