Joe The Appliance Guy

Look no further than The Appliance Guy! Joe responded promptly to my call, and was able to fit me in on his route for the day in under an hour. He quickly diagnosed the problem and replaced the broken parts with superior, more up-to-date parts. He also gave me tips on how to use the washer's self-leveling feature, of which I had been unaware. I appreciated that he was able to advise me that this machine, while not new, is worth repairing as it is well made. He had the unit up and running in great time. Would readily recommend his services!

I found Joe's company online and called him about our gas oven which was not functioning properly. Within 24 hours we set a time for him to visit, and he diagnosed and fixed our oven within 10 minutes. It now functions perfectly. Fast, knowledgeable, professional and a good guy. We will recommend to friends. Satisfied customer with piece of mind.

Our 3 1/2 year old GE Gas oven stopped working last week. The repair technician recommended by the warranty company could not come to see the oven until next week. Not wanting to wait that long, I looked up Joe "The Appliance Guy". Gave him a call and within 24 hours he had visited our house and repaired the faulty ignitor assembly. He was very responsive to all phone and email and worked with me to come to our house based on my schedule. He was very friendly and explained everything along the way as he was diagnosing the problem. He researched the oven the night before and brought along the part that he thought would be the issue. He had it all fixed and tested within 20 minutes of arriving. I would not hesitate to call on him again and refer him to all who need a reliable, responsive, customer service oriented repair service. Thanks again Joe for your hard work. You will be my first call the next time we have any appliance issues. Cheers, Blake

2013: My fridge stopped working overnight. I called this company because I saw very good reviews. Joe called me, and worked his schedule so that he was able to come by the next morning. He had already planned for the make and model of the fridge and had the right part on hand. He was able to fix the fridge.

2021: I called again years later and left a message because I had an oven issue and found this number in my phone. A few days later I received a call from Joe who was extremely irate and told me he couldn't get through to me due to my phone having issues. He went on for about 2 minutes scolding me and yelling about how I have a telecom issue and that no one can get ahold of me. When i asked him to stop yelling at me, he yelled "we're done!" and hung up. I couldn't believe that a repeat customer would be treated so rudely. While it's been a rough year for most, there's no reason to treat people poorly, especially customers who have used and recommended service before. While I am sure he could have fixed the appliance, there appears to be some serious anger issues, which when directed at paying customers, are simply unacceptable. Although I had one positive experience many years ago, things have definitely taken a turn on the customer service side and I would definitely not recommend him at all. While I wish everyone the best, I always have and always will draw the line at unprofessional rudeness.

Kenmore dishwasher suddenly stopped working. Within 24 hours of calling Joe, the dishwasher is up and running again. Prior to doing the on-site diagnostic, Joe came prepared with a couple ideas of what was causing the problem (turned out to be the thermostat) and brought a replacement part. I especially appreciate this foresight because it saved me the additional time and expense of scheduling a further appointment. Thank you for your excellent and conscientious customer service, Joe!

My gas clothes drier broke and the broiler in my oven had stopped working a couple of months ago. I contacted Joe and he responded within 14 hours and came to the house to fix both appliances within 24 hours. Very efficient, experienced, diagnosed problem immediately. Very happy with quick excellent service. Do not confuse him for another company with similar name. Joe works for himself and has many years of experience which shows in his work.

Joe arrived and quickly diagnosed and repaired my GE dryer. He had the parts in his truck and obviously knew the machine and what to do. I'd use him again without hesitation.
Do not confuse the Appliance Guy (Joe) with another company using a very similar name.

I was searching the internet to find someone to repair my washing machine and found The Appliance Guy on Homestars. I was so impressed by all the good reviews that I thought I should give it a try.
I wasn't disappointed! Those reviews were absolutely right. Sent an email in the evening and Joe was here the next day to do the repair. He had to wait 20 min. for me to arrive from work and did not complaint (sorry about the wait Joe!). He had the replacement part with him (lid switch). Took 20 min. and everything was fixed. Very reasonable price. I'll call him again for sure if needed.
Thanks Joe