Betty in East York

Kenmore dishwasher suddenly stopped working. Within 24 hours of calling Joe, the dishwasher is up and running again. Prior to doing the on-site diagnostic, Joe came prepared with a couple ideas of what was causing the problem (turned out to be the thermostat) and brought a replacement part. I especially appreciate this foresight because it saved me the additional time and expense of scheduling a further appointment. Thank you for your excellent and conscientious customer service, Joe!

We discovered the old 85 year old cast iron stack vent was leaking, and while calling around to get quotes from other plumbing companies, all of whom have high ratings on Homestars, Drainworks was the only company that showed up at the time they said they would. From William at the office who coordinated our initial inquiries through to Naz and his crew who worked speedily and efficiently (as well as tidily), we appreciated Drainworks' prompt and professional service. Extra kudos and thanks to Armando, who answered all our questions thoroughly and amiably (especially when Drainworks discovered damage to another of the old pipes). While solid workmanship is vital, Drainworks seems to understand that customer service is just as important.