Tasco Appliances

Appliance Retailers
Toronto ON M9L 1N2
Write a Review
Write a Review

Recommended Professionals

80%(8 reviews)
89%(1 reviews)
97%(90 reviews)
80%(8 reviews)
89%(1 reviews)
97%(90 reviews)
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

41%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Tasco Appliances

Average customer rating:
3.6 10 (263 reviews)

Sort by

Sanjeev Goel
Sanjeev Goel
11 reviews Maple, ON
0/10

Kitchen Appliances

Ok price but very poor customer service afterward. We needed parts on our new fridge. It took 3 months to arrange them to supply the parts. I had to go talk to the GM to get my parts delivered.

Go to [removed competotors name. ed]

Approximate cost of services:
$30,000.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Tasco is sorry that you went through that long wait. Sometimes if the parts are cosemtic it can take sometime, most parts distributors and manufacturer's don't stock cosmetic parts. We hope that you do come back and purchase again.

Tracey in Mississauga
Tracey in Mississauga
3 reviews Mississauga, ON
4/10

Kitchen rebuild

Great price but very poor customer service afterwards. we needed service on a fridge within the year and they wouldn't help us. I t took 30 days just to arrange a time for them to come in. When they got here, the repair guy was rude and didnt fix the issue

Go to Sears

Approximate cost of services:
$22,000.00
0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Tracey,
Depending on the repair and if its cosmetic (not certain your circumstance, its not clear from the description above) manufacturer's do have cosmetic reporting guidelines, functionally speaking is a different matter. We are sorry and hope you visit Tasco again for your future appliance needs.

Daniel T Richmond Hill
Daniel T Richmond Hill
1 review Richmond Hill, ON
0/10

FULL Appliance purschase for new home

We have used Tasco 2 times in the past and there were issues, we tried to give them one last try for our large order for a new home.
We spent 40K on new appliances for every thing and went with high end such Wolf, Subzero, Miele, etc.
Every thing possible thing that could be screwed up, they managed to get 10 out of 10 in that department. Their sales people have no clue about any thing outside of the marketing BS which is not cookie cut for every single home. But the cherry on the cake came when we addressed these issues to them, no one wants to take ownership and its been now over 7+ weeks that we are waiting for a response. hehe yep you guessed it, no one is getting back to us.
Stay away from them. I am building a website for all complaints, www.tascosucks.com

good luck

Daniel

Approximate cost of services:
$40,000.00
0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Daniel,
We are sorry for this misfortunate. We appreciate your comments.

Customer in Aurora
Customer in Aurora
3 reviews Aurora, ON
2/10

New kitchen appliances

We placed our order for $15,000 worth of KitchenAid appliances with Tasco Appliances in May 2008 with a significant deposit and identified our delivery date for mid August. In June we firmed our delivery date. We purchased this far in advance to ensure we had no problems with delivery. How wrong we were.

Less than 1 week from delivery we are told for the first time we were back-ordered on the built-in Microwave. This was the first mention that there would be problem with delivery. The girl on the phone actually told us that the product had been back-ordered for months.

This means we will have a brand new kitchen partially complete until the back-ordered microwave arrives, because all the appliances are built-ins. Plus we need to pay people to come back and complete the installation.

It would seem that when a customer places a confirmed order tied to a specific delivery date, Tasco should plan to have product available for that order. If the product is back-ordered at the time of purchase the customer would have the option to make a new decision about their product selection.

However, if the product is available at the time of the order, why does the supplier not ensure it has stock on hand to honour all committed orders before selling additional units?

The salesperson was very knowledgable and helpful at the time of the order but he was totally let down by warehouse and shipping.

Plus, when I asked to speak to sopmeone who I could express my concerns to at the head office, my calls were never returned.

So buyer beware when dealing with Tasco. Sales staff is great -- but follow through is very unprofessional.

Approximate cost of services:
$15,000.00
2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Tasco apologizes for this inconvenience. It should have not happened. We are sometimes at the mercy of the manufacturer and cannot control this. Also if its a special order this can take some time too.

2/10

Kitchen appliances

I purchased over $12,000 of kitchen appliances (fridge, dishwasher, microwave, oven, and stovetop)from Tasco. The products were fine although I did not feel I got a "deal" by any means. The problem I found was with their preferred installer. This man came out 2 days late (excuses, excuses) and took a look around and spent all of 30 minutes measuring and said I needed a granite worker to hone out the cooktop by a couple of centimeters, a cabinet guy to remove a cabinet, because the fridge was not clearing the cabinet (although it was supposed to), and he said I needed a plumber to reroute pipes behind the dishwasher... he charged me $100 and left me in the chaos of no appliances (they had already all been removed) He did not provide me with any referrals or remedies to help me out.. He was rude and said he didn't normally install these types of cheap appliances! (they were Kitchenaid, and Miele) He said he was an expert Wolff appliance installer... So why the heck did Tasco refer me to him and let him take my money and run... Just poor service all along the way. Tasco staff also have attitude, I went a couple of weeks ago to pick up a new water filter for fridge and they made me wait and then seemed bothered by the fact all i was purchasing was a $50 filter! Don't bother with Tasco, there are other appliance sellers who actually understand what customer service means.

Approximate cost of services:
$12,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Hi Elaine,
We are sorry that the installation part of your experience did not go well and that installer was too matter of fact, and forthcoming with his opinion.

Lawrence of Stouffville
Lawrence of Stouffville
1 review ,
9/10

Customer Service

Took about 4 months to decide and finalize decision as to which range, range hood, microwave, and fridge/freezer. Not only was Mike willing to gather all product info, but he patiently waited for us to come to a decision without any financial commitments. Unlike other companies who pushed and pushed, in person and by phone... Mike gave us our space to decide. After-sales attitude from Mike was equal to pre-sales support!

Approximate cost of services:
$13,000.00
Any advice to offer fellow homeowners facing a similar project?
Price should never be the only factor.
Was this review helpful?
Company Response

That's Marvelous! Good job Mike! Making an appliance purchase shouldn't have to be stressful, it should be a satisfying and informative experience. Please shop again at Tasco!

Cindy in Markham
Cindy in Markham
1 review ,
8/10

Kitchen Applicances

When we moved from our home in Markham to Unionville, we decided to renovate our 30 somethign year old home by gutting and totally redoing the kitchen and purchasing new applicances. We decided to buy Stainless Steel appliances and upon recommendation from a friends, we bought everything from Tasco. The person we dealt with was Melly. She was helpful and knowledgeable and helped us to pick out great pieces, including our stove, hood, dishwasher and refridgerator. We have been quite happy with all of the appliances we bought and value wise, the prices were quite competitive with other places. We did have a glitch in the beginning when the wrong size hood was delivered and a few facts that were not properly explained to us on purchase, after all we were new to this and should have been told a few things. I remember being on the phone with headoffice a few times arguing about something, but in the end it was resolved and it seems so distant now. Most recently we had a bit of trouble with the electrical with our stove and when we contacted Tasco, they told us our warranty had run out and we had to deal directly with the manufacturer. They should have been a little more helpful considering we bought $8000 worth of appliances from them. However all in all, I would recommend Tasco was selection and value.

Approximate cost of services:
$8,000.00
1 of 2 people found this review helpful.
Was this review helpful?
Company Response

Thank you for your comments. We do apologize for the trouble you had to go through with hood purcahse and later on with your range. There is limited warranty on your range years 2 through 5 that the manufacturer could verify if the parts fall within the limited warranty. This is also outlined in the use and care guide.

samuel in rox
samuel in rox
1 review Lazio,
6/10

MAJOR APPLIANCES FOR NEW HOME

General shopping experience is good overall. Sales was not pushy and was quite knowlegeable. Price was fairly good as we shopped around many places such as [other stores]. Delivery was prompt and the delivery department was very helpful and services was good. I would recommend others to buy appliances here at Tasco richmond hill.

Approximate cost of services:
$9,000.00
Was this review helpful?
Company Response

That's fantastic to hear! Do visit us again or visit us at www.tascoappliance.ca sign up to put on our mailing list to take advantage of promotions and good deals!

S in Markham
S in Markham
7 reviews Toronto, ON
10/10

Kitchen Appliances

We were very pleased by both the service we received as well as the quality of the appliances. As we were renovating our kitchen, we were able to not only stay within our budget but are still to this day very happy and satisfied with our purchases.

Approximate cost of services:
$10,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Going through renovations can be challenging and Tasco is here to help the appliance purcharse process as cost efficient and pleasant. Do consider us again for your future appliance purchase.

John in Don Mills
John in Don Mills
2 reviews ,
8/10

New stove

We always go to Tasco as teir salespeople are quite knowledgeable on their appliances. Tasco always carries the top end and therefore the quality is a given. Plus they have donuts and coffee on Saturdays!

Approximate cost of services:
$1,300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

At Tasco we care about customer's a strive to delivery top quality appliances. It's the personal touch that keeps our customers coming back!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Tasco Appliances

Shop at Tasco Appliances for all of your premium home and kitchen appliance needs and experience the Tasco difference. At Tasco, our friendly appliance specialists and helpful advice are the hallmarks of our success, offering installation for your new home and renovations alike. Ask a qualified Pro at Tasco, the ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Appliance Retailers pros in Mississauga?