Tasco Appliances

I paid for 4 appliances on Nov 22nd in full and was told they were all in stock. Delivery was arranged for Dec 5, but the night before I was told the fridge wasn't in. The fridge finally arrived just before Christmas. I was busy and out and around Dec 30 went into the freezer and noticed everything was defrosted and both the freezer and the fridge were blowing warm air. Tasco could not arrange a service call until January 5th, and would not take the defective fridge away until a Whirlpool technician had seen it and sent paperwork to their head office. That meant I had no room for a loaner fridge, and was therefore left without a fridge until January 9th. On January 5th a technician finally came and said the fridge was damaged beyond repair, and needed a new inverter board .Since then nobody has called me. I am out Hundreds in lost food, hours in waiting for calls and have no idea when I will ever see a replacement. Customer service means you take ownership of a problem, so essentially Tasco doesn't provide any. This is the worst retail experience I have ever had. I would be mortified to work for a company that treats customers this way. This fridge has cost me a fortune so far and I still don't have it and nobody knows when I will. Customer service would have meant replacing the damaged fridge with a loaner immediately and deal with Whirlpool later. What appliance company would leave a client , who has paid in full, with no working fridge for 10 days?