Final product was really nice. Installation crew was great. Lots of miscommunication, misunderstandings and challenging customer service moments. Read all of
the fine print before you sign the contract. We were advised that the excavation crew would arrive on one day and they didn't but came on another. We were never advised as to the other dates when the crew would show up. They just did. There was damage done during excavation and being that this was the first time we contracted services out we were expecting some type of apology or resolution. Nothing... A nice walkway but we learned lots of lessons along the way
- Approximate cost of services:
- $3,000.00
- Company Response
Very happy you are pleased with the finished product.
So sorry you had a negative experience with Sure-Loc customer service, if there is anything we can do to correct this please feel free to call and discuss this situation with Ron.
Thank you, we appreciate your buisness