Thank you for taking the time to provide such detailed feedback on your recent experience with our student painters, Rebecca and Mason. We sincerely apologize for the frustrations and inconveniences you encountered during the project.
We appreciate your positive comments about Rebecca and Mason's openness to changes and their encouragement of work feedback. However, we regret that there was confusion regarding the estimate coverage and the additional charges for the porch columns and door windows. Clear communication regarding estimates and costs is crucial, and we will speak to their team to prevent similar issues in the future.
We also apologize for the mishaps related to the pressure washing. It is unacceptable that the proper equipment was not available at the start of the job and that the crew was not adequately trained in its operation. We will review our processes with them to ensure that all equipment is in working order and that our team is fully trained before arriving on-site. Additionally, we will investigate why the pressure washer has not yet been picked up and resolve this immediately.
Your feedback is invaluable in helping us improve our services, and we are committed to making the necessary changes to prevent such issues from occurring again. We hope you will give us another opportunity to serve you better in the future.