I had this closet installed about 5 months ago. The company sent out a designer to take measurements and I ended up ordering a closet with a set of drawers.
During the installation it became evident that the measurements turned out to be wrong - the drawers hit the closet doors. The installer said sometimes the designers get the measurements wrong or the shop cuts the pieces incorrectly. I had 2 options at that point: 1) put up with the drawers not opening all the way, or 2) wait for them to order a piece in which they were unable to provide me with an estimated time.
Given that everything was disassembled from my closet I chose option #1. I can still open the drawers, just not all the way. After posting this review, Space Solutions reached out to me claiming they were not made aware by the installer and whomever he coordinated with from the office at the time of installation that there was a problem. The owner came to my unit the same evening and offered 3 solutions: 1) add a filler that would shift the closet over by 1", 2) replace the shelves that would in effect provide me with the closet I had intended to order, or 3) shave one side of the drawers down so they could open.
I chose option #1 and she had an installer here the following morning and my closet was repaired in an hour. The filler ended up being 2", but I am overall satisfied with my closet and very satisfied with how the company remedied the situation.
- Approximate cost of services:
- $1,420.00
- Company Response
The original installation should not have been left as it was, and we regret that you felt you had to accept substandard work on your closet installation at the time. Thank you for bringing this to our attention, and also for giving us the opportunity to make things right. We were able to see our customer the same day that we learned that this still needed to be fixed, and we were able to get an installer out the very next day to look after it. If mistakes happen we aim to make every effort to rectify them right away, and that didn’t happen when we did the original work over the summer, and for that we are sorry. We are tightening our procedures to ensure that such a situation doesn’t happen again in the future.