Sleep Country Canada

It was time for a new bed so of course i went to decided to look around at several bed stores. I decided to purchase a kingsdown from sleep country. I went to the store just after the home show and they gave me the same promotion that they were offering there. They very friendly and provided excellent customer service. I was very happy with my experience

I live in a small apartment. The delivery men managed to make it through a garage, a tiny doorway and travel up 30 stairs. They were still smiling when they left. That is amazing service!

Mattress was delivered damaged. Sleep Country warranty department came for an inspection. They saw the damage and said I could exchange the mattress for the same one. 2 days later they said that I could do a Comfort Exchange for a new brand of mattress but they will not give me the same product that I purchased. This is unacceptable service.

Just recently purchased a new mattress set and king size bed from Sleep Country.Sales staff were very knowledgeable and allowed us to try out mattresses until we found the one with the right firmness.The items arrived as scheduled and were put together quickly and efficiently by the delivery personnel. We have had the bed just over a month and are very satisfied with the choices suggested by Sleep Country

Im having an issue with sleep country, I bough the warranty for stains. I have called numerous times, once I got a call back, I was at the doctors office, was not able to pick up, called right away and no answer again. I was told I had two weeks to call after a stain, I have been calling and no calls back. I also send in the pics 2010, never call back. I will never go back to them. I think there warranty its such a rip off.

I have to agree with the others that have suffered at the hands of Sleep Country. We are dealing with a warranty issue. I followed the online warranty submission instructions, received approval to have the mattress replaced only to be told by the delivery guys that there is a small mark(their words "barely visible") and so they can not make the exchange, yet I could not find it and when I asked them to show me the mark they struggled to even locate the "spot". I am positive if i have them come back tomorrow they wouldnt even be able to find it. so if I want to have the bed exchanged I have to pay to have it professionally cleaned, prove it with a receipt. Customer service was not help, and asking to speak with a supervisor useless, they will call you back in 24 to 48 hours. NO I will not ever buy from Sleep Country again and would encourange anyone who is thinking of buying from them to really do your homework first, the sales people are great at making it sound good, but in real practice nothing can be further from the truth. And the best part is I had to take an unpaid day off work to wait for the delivery.

We just purchased a double pillow top sealy mattress and have finally slept like babies! We went to sleep country and the saleman gave us an education on how to buy a mattress. We received an education and walked throughout the store with pillows that he gave us and tried many different beds. We finally found the bed that suited our needs and delivery was free. They took our old matress and it was a pleasure to do business with them. Thank you sleep country for a good night sleep.

We purchased our new mattress at the end of June 2012. Within 2-3 weeks, it was very clear to me that it was too soft - I wasn't sleeping well and woke up in the morning and could not move. I'm a 30-something fit person. This should NOT be happening. I called customer service and they immediately agreed to issue an exchange. We went into our local Beaches store, where I was berated by the sales associate. She implied that I was exaggerating and that it was just "my body adjusting to the new bed. How could this bed possibly be too soft for me? It's a pretty firm mattress and she used to work in a chiropractic clinic so she KNOWS about these things". Needless to say, we left without selecting a new mattress.

The following week, we went into a different Sleep Country store and selected a new mattress. This mattress was delivered with a massive sag. I called customer service and they told me that I needed to give it at least two weeks because the springs needed time to "settle down".

The inspector (Jeff) finally came out and was very nice and helpful. He was surprised to hear that our mattress was damaged because he seldom receives complaints from this brand. Nonetheless, he agreed that it was defective and rapidly cleared us for an exchange.

Bed #3 was delivered 2 weeks ago (note that we are talking about just over 2 months since our first mattress was delivered). Guess what?? ALSO DAMAGED. I've called customer service AGAIN and am being told that it will take 4-6 weeks for the inspector to come back and that they refuse to give me my money back.

Call me crazy but I feel like I deserve an undamaged mattress. I've given Sleep Country more than a fair shot at fixing the problem but they seem unwilling to do so. SO, if you want to save yourself some time and energy, do not buy a mattress from this company. They don't care about customer service and providing high-quality products.

We purchased a split box spring on sale but when it arrived it was too high for the bed frame. After reading some of the reviews I was clearly concerned. I went to the store and explained the situation. Not only did the sales person agree to exchange it but gave a discount on the one we needed. He was very pleasant and helpful. There was a $50 charge for the redelivery & pickup which I feel is fair.

Just wanted to add my two cents, as I was very worried after reading some bad reviews that we would have a problem. I can't comment yet on mattress life, but our recent purchase experience was very good. We bought a mattress that turned out to be too firm (we knew it might be but wanted to try it out). After 30 days, we asked for an exchange and it was done within a week, very friendly and no issues along the way. Very happy at the moment, we'll see if the quality is good, but so far so good.

My only comment is that as we bought the first mattress on sale, the exchange cost us an extra $200, but I'm OK with that. I think this may be part of the plan with their exchange program, that you probably pay a bit more when you ask for the exchange, but to be honest it's worth it to get the right bed.

We dealt with the store at Eglinton and Avenue in Toronto - Arun and the two others we dealt with were all very helpful.

Thanks!