Purchased a bed at the Unionville location on the recommendation of the salesperson who sold it as their very "top of the line" superior product. Upon further research, we learned that the bed was reviewed in the MOST negative manner, repeatedly, both by others who had felt misled into buying it and by experts who review consumer products. We cancelled the order prior to delivery and were only then told that in fact other customers had reported the same experience with that product. We were also told that when there is a problem, the customer is ALWAYS directed to the manufacturer; and it is not the responsibility of Sleep Country who sold the bed. Needless to say, 12 days later, we are still waiting for a refund for an order cancelled well BEFORE delivery.
Buyers beware. The Sleep Country that once was great to deal with is not the same any longer. Customer service and credibility are not on the radar screen.
- Approximate cost of services:
- $2,100.00
- Any advice to offer fellow homeowners facing a similar project?
- SHOP SOMEWHERE ELSE