flood in Toronto

Vladimir was very courteous and considerate and attended to diagnosing the problem and the repair in an absolutely professional manner. He went the extra distance to insure that the repair was completed in a very timely manner. Thank You!

Purchased a bed at the Unionville location on the recommendation of the salesperson who sold it as their very "top of the line" superior product. Upon further research, we learned that the bed was reviewed in the MOST negative manner, repeatedly, both by others who had felt misled into buying it and by experts who review consumer products. We cancelled the order prior to delivery and were only then told that in fact other customers had reported the same experience with that product. We were also told that when there is a problem, the customer is ALWAYS directed to the manufacturer; and it is not the responsibility of Sleep Country who sold the bed. Needless to say, 12 days later, we are still waiting for a refund for an order cancelled well BEFORE delivery. Buyers beware. The Sleep Country that once was great to deal with is not the same any longer. Customer service and credibility are not on the radar screen.

I contacted Jesse in an emergency on the recommendation of someone who had used his company in the past. Large amounts of water had found its way into a finished and recently redecorated basement, flooding half of a very large room with muddy water. Jesse showed up, as promised, and provided a competitive quote that took in to consideration more than the obvious, proposing to be thorough. This set his company apart as did the following: he clearly stated in his quote what would be done; answered all questions in a straight forward and non-evasive manner; offered to repair a couple of unrelated things; viewing the distress over the situation, the severity and noting that it was going to rain heavily again during the week, he made sure to have a crew at the house the next morning. As for the men currently working on the problem, they are courteous and have worked diligently, hardly stopping all day. The job is still ongoing and I rarely weigh in with an opinion mid-way, but there have been no reviews on this company which I understand has been in exsistence for 5 years, and thus far I would highly recommend The Basement Guy. A final opinion will follow when the work is finished.