Bad mattress---USELESS Warranty!!!
Bought a $1000.00 mattress from Sleep Country in March of 2016. It was okay at first, but has consistently dipped until I now feel like I'm going to roll out of bed!!
My bad for not checking into the warranty....but it is almost useless!! The customer service department (1-800 number) is not very helpful--they direct you to their website--you have to take photos and send them in....but the warranty says if there is any kind of stain or mark on the mattress that will void the warranty!! Again, I should have paid attention....but I thought I was dealing with a reputable company. The person at customer service said that it wasn't a Sleep Country warranty, it was the manufacturer. SO, my question is, why doesn't Sleep Country (with it's huge market presence and buying power) fight for a more reasonable warranty? Who hasn't had some kind of spill on a mattress? And THAT would void the warranty??
I am so very disappointed.
- Approximate cost of services:
- $1,000.00