janetjt in Port Moody

Bought a $1000.00 mattress from Sleep Country in March of 2016. It was okay at first, but has consistently dipped until I now feel like I'm going to roll out of bed!! My bad for not checking into the warranty....but it is almost useless!! The customer service department (1-800 number) is not very helpful--they direct you to their website--you have to take photos and send them in....but the warranty says if there is any kind of stain or mark on the mattress that will void the warranty!! Again, I should have paid attention....but I thought I was dealing with a reputable company. The person at customer service said that it wasn't a Sleep Country warranty, it was the manufacturer. SO, my question is, why doesn't Sleep Country (with it's huge market presence and buying power) fight for a more reasonable warranty? Who hasn't had some kind of spill on a mattress? And THAT would void the warranty?? I am so very disappointed.

The DuctDudes were great! Came on time, did exactly what they said they would do; were respectful of my home and explained the process clearly. No extra or hidden costs--job was just as bid and advertised. Excellent communication as well, which I really appreciated. Highly recommend.