We bought a new roof in 2000 – supposed to last 25 years – paid over $6000
After 13 years, we had a leak (The contractor admitted installing 10 year shingles)
Sears offered to give us 46% off a replacement roof
The Problem:
Even with 50% off, the price would be more than Murray Shaw’s Estimate
Why pay $10,000 more, when we should have 12 more years worry free
We called to register a complaint – this was back in June 2013
We got the run around
Nobody would call us back
We called the Direct Corporate Customer Services to get help
We have a leak – do a repair – or at least put up a tarp –
No tarp – unless we agreed to their inflated price
Got Promise after Promise that they would call within 48 hours
Nobody called
Complained that no one was calling us back – and we had a leak
Promised to hear from them within 48 hours
Nobody called
We called again and again – we were always professional and polite
Friendly, sympathetic people took down our information
Again and again, promised to have a supervisor call within 48 hours
Nobody called
If something goes wrong, take it from experience, DO NOT expect Sears to handle it
More Likely: Sears will NOT call you back
More Likely: you will get nothing but the Royal run around
