Rooter Roto overcharged me by of thousands of dollars.
I am a senior citizen living in Toronto. I saw some roots growing around the mouth of the floor drain next to my furnace, caller Roto Rooter and asked them to scan the drain with their camera to determine where the roots were coming in and whether the drain was broken. Mike showed up and said it was impossible to scope the drain without excavating and removing the 3" ABS p-trap because the camera couldn't pass through it. A workman came, excavated the perfectly good p-trap then said that their camera found no defectets in the drain except for the few roots that were growing through some gaps in the basement floor around the entry to the p-trap. He installed a new p-trap and repaired the concrete floor around it.
The entire job took 4 hours and cost me $2,463
I later called two other Toronto drain repair companies who assured me that for around $400 they could camera inspect the drain without removing the p-trap.
I called Roto Rooter head office and complained about having been overcharged for unnecessary work and they reduced the price to $2,063.
- Approximate cost of services:
- $2,063.00