To start, I'd been happy with this business for nearly 20 years. In June 2023, I hired it to install a new dishwasher. The technician they sent had clearly not installed a dishwasher before. He did not know how to hook up the electrical. I didn't either. We spent an hour in the basement trying to source where the plug was located. Finally I called my electrician who said: "Uh, you just wire the cord into the electrical box at the back of the dishwasher." I was charged $700 for the install because it took 2 hours. I felt bad for the installer so I paid and moved on even though the install COST THE SAME AMOUNT AS THE DISHWASHER. I have now had to call Roto Rooter back TWICE because the first time the dishwasher wasn't level and wasn't draining properly and the second time it wasn't set high enough and pulled away from the counter and was 'floating.' The second visit I wasn't charge. The third I said "I'm assuming I'm not being charged." The installer said "you just need to sign here," which I assumed was "the work was done and seems fine." When the guy left I said "I hope the company at least still pays you for your time." I was not given a bill. I was not asked to provide payment. I was not told "you will be charged and this is the amount." I did not receive a receipt (they always email one). HOWEVER, my credit card was on file, clearly, because a few days later I had a $344 charge on it. I called the company and said I considered this fraudulent, that I would alert my bank, contact the BBB (surprise, it's not BBB accredited) and never use the service again. "You do what you think you need to do," I was told. So, I've alerted the bank, and since the business isn't BBB accredited, I'm posting here. Lots of other plumbing services. I'll be going to a new one.
- Approximate cost of services:
- $340.00