TERRIBLE customer service. Purchased shower system from Roman Bath Centre and the face plate for the system was damaged. Called about replacement part. I was treated like I was being untruthful. They insinuated that the item must have been damaged while being installed. The Manager eventually agreed to replace the part in a third phone conversation, but made a point of informing me that it normally costs $100 for the part. Again, it came this way so stop suggesting that you are doing me some kind of favor by replacing a defective part. If customers being untruthful about damaged products is such a problem, why not have the customer inspect the product before they leave instead of sending people home with a sealed box of who knows what?
- Approximate cost of services:
- $800.00