They charged me 100$ more than the estimate amount. They worked for 2 hour and 50 minutes, while they mentioned in the bill that they worked for 3.25 hours. One of the guys, who was extremely rude by the way, was 35 minutes late. Later on when I called their office to check why they had charged me more, they told me that he totally denies that he was late. Also, in the bill they mentioned that the distance from the loading zone to the elevators was about 200 meters for both of the building, while it was only 5 meters. I'm extremely dissatisfied and do not recommend them to anyone. SHAME
- Approximate cost of services:
- $540.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We are so sorry that your experience did not meet expectations. With regards to your invoice we have investigated your concerns regarding this project. In the end you were presented an invoice identical to your estimated cost. There was a $58.96 difference based entirely on the addition of HST which we outline in our estimation process but will highlight further in the future. Our billing process is based on our customer signed crew times and verified based on GPS records.
Our initial investigation did not include the crews rudeness or tardiness and I was not aware of this until this review, our early conversations outlined that the job went well and you tipped them generously but wanted a reduced bill as a repeat customer. However, It is completely unacceptable that a crew be rude or unprofessional to a client and this must be addressed thoroughly. As we hope to project with all of our feedback, good or bad, our first priority in business is to always be respectful, fair and trustworthy.