Reviews

0/10

This complaint is for Home Depot store located at 90 Billy Bishop Way, Toronto. The Order number is: 127359269. More than 4 weeks ago we purchased a fridge from Home Depot. At the time of the purchase, we were informed that the new unit will be delivered and installed (including the panels) and the old unit will be hauled away without any problem or issue. We were informed that the contractors would book an appointment with us to do the measurements and make sure that the new fridge would fit as well as giving us a quote for installation. We were supposed to receive a call in a few days from the contractor to get a quote. After 2 weeks we did not get any call from the contractors and we had to keep calling the store associates at home depot and the project support to see what was going on. After tens of calls back and forth with Home depot staff and causing us so much headache and inconvenience, only one day before the delivery of the fridge, one of the project support staff informed us that the quick contractors is asking for $1000 to do the installation for a $2400 fridge, and the Quick Contractors company said we don’t deal with the panels. I checked with 5 different contractors in Toronto and they all said the installation fee for that particular fridge is $250-$350 maximum. Also, the store associates told us the installation team would haul away the old unit not the delivery team and the project support said the delivery team would do that, not the installation team. After charging us $2400 and wasting our time for more than 4 weeks, the entire experience was a shameful mess and nothing but a headache. So we had no choice other than cancelling the order. All of your staff members who were at fault in this shameful mess should be ashamed of themselves. I will never step a foot in a Home Depot store again. All of the appliances in the Canadian Appliance website are hundreds of dollars cheaper than Home Depot and hopefully they will never cause us any inconvenience as much you did.

Approximate cost of services:
$2,800.00
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10/10

Fabian and other staff members helped us with our movings twice and on both occasions they were awesome. They are really nice, polite, and trustworthy and they were really careful and professional in moving our stuff. Their estimates are accurate and really fair. I contacted several moving companies before our movings, but none of the estimates from other companies was as good as the Convenient moving services. For me they are the best moving company in Toronto at the moment and I really recommend them to everyone.

Approximate cost of services:
$400.00
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Company Response

You are such an amazing customer, words can not express our gratitude towards you and we 100% appreciate your business. I wish you all the best in your new home.

0/10

They charged me 100$ more than the estimate amount. They worked for 2 hour and 50 minutes, while they mentioned in the bill that they worked for 3.25 hours. One of the guys, who was extremely rude by the way, was 35 minutes late. Later on when I called their office to check why they had charged me more, they told me that he totally denies that he was late. Also, in the bill they mentioned that the distance from the loading zone to the elevators was about 200 meters for both of the building, while it was only 5 meters. I'm extremely dissatisfied and do not recommend them to anyone. SHAME

Approximate cost of services:
$540.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
0 of 8 people found this review helpful.
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Company Response

We are so sorry that your experience did not meet expectations. With regards to your invoice we have investigated your concerns regarding this project. In the end you were presented an invoice identical to your estimated cost. There was a $58.96 difference based entirely on the addition of HST which we outline in our estimation process but will highlight further in the future. Our billing process is based on our customer signed crew times and verified based on GPS records.

Our initial investigation did not include the crews rudeness or tardiness and I was not aware of this until this review, our early conversations outlined that the job went well and you tipped them generously but wanted a reduced bill as a repeat customer. However, It is completely unacceptable that a crew be rude or unprofessional to a client and this must be addressed thoroughly. As we hope to project with all of our feedback, good or bad, our first priority in business is to always be respectful, fair and trustworthy.