Remington Group

Mold, Water Damage, Water Leak from Roof, missing Insulation, foundation crack and leak just to name a few problem in a brand new house. Moved into a new home in Thornhill North by Remington Homes. With the first rain, garage roof leaked, called them and no one cared because of politics between site supervisor and the customer service department. Second rainfall brought even more leaks. Now just 24 days after closing we have active mold growing in one of our kids bedrooms. They tried to prove it was just dust until I called our own specialist to test the mold. This company is the worst and we have dealt with other builders that were fantastic, having two new built homes with Aspen Ridge before (they are amazing) and one new built with Townwood. Stay away unless you want very poor workmanship, sloppy "million dollar" house and a "customer service" representative that will pull your teeth before she decides to help and fix anything that should have been fixed before the whole family moved in. Inspection also found MISSING INSULATION. Work only started after we had to pay $800 for mold and home inspection. Inspector is the one that found possible water penetration from the roof. Remington Homes was not able to find a source of leak themselves, to be honest they did not even try to. The extent of water damage was very significant but we had to fight to rip every inch of drywall because they were very reluctant to expose more surface area that only proved more and more damage. Later on we also found that the foundation has crack from the basement window all the way to the bottom of the basement floor. Water test showed large water steam was able to penetrate. Overall this builder is not proactive in fixing anything unless Tarion gets involved. We never got one single "sorry for all this trouble".