Adt Protectron - Out of Business

Formerly Protectron Security Services
Alarm Systems
Montréal QC H1P
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HomeStars  >  Windows & Doors Installation & Service in Toronto  >  Adt Protectron - Out of Business  >  Contract fine print not disclosed by their door to door agent AND COULDN’T CARE LESS
Chris in Kingston
Chris in Kingston
1 review Kingston, ON
0/10

Contract fine print not disclosed by their door to door agent AND COULDN’T CARE LESS

I was sold the contract. I was mislead and told that if I was to move, that is was not a problem, they will just move my service to my new address. However, what I was not told is that the 3 year contract renews upon a move. I had a few months left on my I initial 3 year contract. Sold my house and after a few months of being at my place, I wasn’t using the system due to pets activating the darn alarm constantly (which was supposed to be a non issue) I did not require ADT services any longer and asked not not renew my contract. That’s then I was told I had to pay short of 3 yrs few buy out due to my contract renewal upon moving. No manager was able to assist me even though I was sold a service under false pretense. After many calls and arguments, I paid 3 yrs of ADT service only to use door motion, no alarm activation service. BRUTAL.

Approximate cost of services:
$2,500.00
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Company Response

Good afternoon Chris, I am sorry to read that we did not meet your expectations. In order to assist further with your concern cold you please contat me at mcaron@adt.ca I am sure we can come into a common ground & resolution.

Madeleine Caron
Executive Escalations Office representative
ADT Canada Inc