Chris in Kingston

I was sold the contract. I was mislead and told that if I was to move, that is was not a problem, they will just move my service to my new address. However, what I was not told is that the 3 year contract renews upon a move. I had a few months left on my I initial 3 year contract. Sold my house and after a few months of being at my place, I wasn’t using the system due to pets activating the darn alarm constantly (which was supposed to be a non issue) I did not require ADT services any longer and asked not not renew my contract. That’s then I was told I had to pay short of 3 yrs few buy out due to my contract renewal upon moving. No manager was able to assist me even though I was sold a service under false pretense. After many calls and arguments, I paid 3 yrs of ADT service only to use door motion, no alarm activation service. BRUTAL.