Worst Customer Service EVER!!!
Customer service is horrible. They will make up things to get you off the phone and just transfer you from one department to another. I had a false alarm because the system isn't working. Their solution was to turn off the zone that was faulty. No point having an alarm if their solution is to turn off the monitoring. Their retention department will tell you anything to get you off the phone. Do not believe them. I'm sure you would have better customer service from any other company, and at 1/3 of the price.
- Approximate cost of services:
- $35.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear Samuel in Surrey, we are sorry to read that our services have not met your expectations. Please let the Customer Relation team look into this further, please forward your contact info to communication@protectron.com subject HOMESTARS Thank you