Without fail, calling their customer service group, you'll be waiting at least 30 minutes before actually talking to someone. And when you finally reach that person, you realize how minimally educated they are. There's a reason that the waiting chime in queue is letting you know that they're hiring. Unacceptable. Ever since they got bought out by ADT/ they don't actually care about you
- Approximate cost of services:
- $25.00
- Company Response
Dear Annie in Hawkesbury, We are sorry to read that our services have not met your expectations. Please let us look into this further, please forward your contact info to communication@protectron.com subject line HOMESTARS - Jan 26th Hello Annie in Hawkesbury were you able to get a response, if not please send your contact info to communication@protectron.com we would love to offer our assistance.