Pioneer Family Pools

Swimming Pools, Spas & Hot Tubs
Burlington ON L7L 5R9
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59%

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Reviews by rating (past 12 months)

Reviews for Pioneer Family Pools

Average customer rating:
6.1 10 (172 reviews)

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Tim in Erin
Tim in Erin
1 review Erin, ON
1/10

On-Ground Pool

Actual pool is good. BUT they destroyed my driveway, 1/2 my backyard and even parts of my front yard. Made my backyard and area around my pool very dangerous for my pets and my grand daughter, the whole reason we got the pool. They left huge ditches and wholes so bad that even adults couldn't walk around them. Had to pay another company to come and fix it because they said that they are not responsible for any damages they do, even if they are unreasonable. The workers apologized and said they would fix it but then head office wouldn't back them up and left my property as a hazard zone. BE CAREFUL with them, they promise the world then don't back it up.

Really really sad because love the pool and would have been a 5 star rating other than they destroyed my property and said "oh well your tough luck"

Approximate cost of services:
$30,000.00
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Company Response

Thank you for the review Tim. We will be reviewing our future building procedures with management.

ddoyle in Binbrook
ddoyle in Binbrook
0 reviews Hamilton, ON
10/10

Inground Pool

I have to say that Pioneer Pools installed my in ground salt water pool 8 years ago and the service from start to finish was amazing ! 8 years later I still get the best most professional service ever!! I have had issues like a floating liner that is not related to the work by pioneer pools but rather the extreme rain and I have been looked after with the most respect and timely matter. All the staff and managers know how to treat a customer right and take care of all their needs. I highly recommend Pioneer Pools as you will have peace of mind and its a pleasure to deal with them! Thank you Pioneer Pools for looking after me and doing a great job! Donna Doyle

Approximate cost of services:
$350.00
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Company Response

Thank you Donna for the awesome compliment - we try to provide the best service and product that you would hope to enjoy! Have a great summer!

Kevin in Hamilton
Kevin in Hamilton
1 review Hamilton, ON
10/10

Above Ground Pool Heater

I am in the works of Installing my above ground pool heater so I went into the store to ask questions/advice on how to install it. I spoke with Carl for awhile about it and he was very knowledgeable about the products and gave me excellent advice. I also had some other questions that I was unsure about so I emailed him and I got a response very quickly. I have always bought everything from this store and I would recommend speaking with Carl if you have any technical questions, problems or issues. A big Thank you to Carl!

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Thank you so much Kevin for this amazing review. Carl is fantastic and we are so happy to hear we could provide the service you were hoping for!

kturchyn in Dundas
kturchyn in Dundas
1 review Hamilton, ON
10/10

Onground pool installation

Pioneer Pools friendly knowledgeable staff put me at ease with making all the decisions necessary in putting in a pool. They were able to work well within my budget and helped me through my entire planning process which in addition to the pool itself included fencing, electrical and gas line installation and decking. If you need help in finding a contractor to complete work that they don't do themselves they have professionals that they have worked with before and found to be reliable that they can put you in contact with. This helped tremendously with my installation as the outside contractors were familiar with Pioneer Pools and their installation methods. Pioneer Pools crew showed up on time when they said they would even though it was snowing! They worked through the snow and mud and completed the installation as they said they would. But they didn't walk away then. They have someone who takes you to "Pool School" and spends several hours with you making sure you understand the workings of your pool. Everyone I came in contact with was very pleasant and helpful. I would highly recommend Pioneer Pools.

Approximate cost of services:
$30,000.00
1 of 2 people found this review helpful.
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Company Response

Thank you so much for this amazing compliment and review. We are thrilled that you chose us for your new pool and look forward to seeing you in store soon!

Bob M
Bob M
0 reviews Hamilton, ON
10/10

Wonderful Experience

I had Chris from Hamilton Pioneer Pools walk us through the process of picking the right shape, and size pool for our yard. From day 1 we could see he knew what he was talking about. Our pool was completed ahead of our scheduled installation date. The install team were also fantastic. Once again you can see they've been doing this for a long time, and they know their stuff. Pool looks beautiful, because we listened to Chris and took his advise on a dark blue liner. We would HIGHLY recommend Chris from Pioneer Pools. YOU WON'T BE SORRY!
see Pioneer Pools to get your next pool.

Approximate cost of services:
$30,000.00
2 of 3 people found this review helpful.
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Company Response

Thank you so much Bob! We really appreciate the feedback on the installation crew and for our sales expert, Chris. Thank you for choosing Pioneer Family Pools for your new pool - enjoy swimming!

Mark V in Caledon
Mark V in Caledon
3 reviews Caledon, ON
8/10

Pool looks great!

We had our pool installed in the summer of 2018, and are happy with it. The pricing was a bit above middle of the road, and the service was good. There were a few delays getting it installed, but most of that was weather related. There was one issue with the design, in that there was no concrete poured from the gate to the concrete pool border. We did not pick up on it, but we think it is something they should have caught. However when we asked them about it, they put in a couple of nice patio stones to bridge the gap, at no extra charge. We also had them install a wood stove pool heater. It was their first time installing one, but they were accommodating and did a good job.

We are happy with our pool, thought we got good value for our money, and would have no problem recommending them to a friend.

Approximate cost of services:
$60,000.00
0 of 1 people found this review helpful.
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Company Response

Thank you very much for your review Mark. We really appreciate the time you have taken. I will make sure to clarify with build team on the concrete pour you have mentioned. Have a great time swimming this year!

Steve in Burlington
Steve in Burlington
1 review Burlington, ON
0/10

Pool Heater Purchase Gone Terribly Wrong

Purchased a pool heater in the summer of 2018 without financing. About three months later, out of the blue, I receive a letter from a collection agency demanding that I pay Pioneer Pool an additional $325.00 for the heater with the consequences of not paying that they would damage my credit rating and possibly take me to court! In didn't realize that a store could increase the price of something after it was purchased and expect to be paid retroactively. I obviously refused to pay it and now I've been informed that the amount "owed" was sent to the credit bureau. I've shopped at that store for over ten years. I've purchased pumps, filters, piping, salt, and patio furniture all of which adds up to more than $10,000 over the last few years and I am very concerned that at any point they will come back and say that they've raised their prices on any one of the items I've already purchased and expect that I will now pay the difference. It's absolutely crazy! Please let me know if Pioneer Pools has done this to you. I intend to fight this unethical practice and inform my neighbours in the Lorne Park area about the potential issues of buying anything from that store.

Approximate cost of services:
$2,500.00
3 of 4 people found this review helpful.
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Company Response

HI Steve, I am having someone reach out to you today regarding this. It is not often that we do not clarify any components or expense (product + labour + technical requirements) prior to the service call. If we did not communicate this, I am very sorry and we will rectify with you today. We would always honour original quotations and never increase a price without your awareness of such a matter. Thank you for your understanding while we look into this for you.

Private User
Private User
Private User reviews Oakville, ON
10/10

pool instulation

our Pool went in ahead of schedule, no issues, friendly hard working crew. Landscaping went well did the little extra over and above.
I would not hesitate to use Pioneer again.

Approximate cost of services:
$85,000.00
1 of 1 people found this review helpful.
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Company Response

Ahead of schedule is always what we want! Thank you for the glowing recommendation!

Poolsideinthe905 in Burlington
Poolsideinthe905 in Burlington
1 review Burlington, ON
10/10

Poolside Haven

We could not be happier with our pool design, construction and installation. All subcontractors were great and pioneer pool staff were all professional, well versed in swimming pools and friendly. Everything was done on schedule and the pool makes us feel like we are at a resort on vacation, every day!

Approximate cost of services:
$50.00
1 of 2 people found this review helpful.
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Company Response

Thank you soooo much for the amazing review! It is important that we stay on schedule and provide you your backyard oasis in the most efficient time possible while maintaining the highest quality standards! Enjoy swimming this summer.

crots15 in Milton
crots15 in Milton
1 review Burlington, ON
10/10

Pool

Hey Jeremy,

We haven’t had the chance to formely write to you as life always seems to get in the way.

We just wanted to thank you and the Pioneer family for making our vision of a backyard oasis come to life. The crews that we met and dealt with along the way were very hard working, knowledgeable and respectful to our property and to our fellow neighbours. During the course of this very big construction project we always felt that someone was only a phone call or email away. Although no project renovation or construction goes without hiccups everything for us went very well and on the timeline laid out.

We are very happy with the end look of our backyard pool and again would like to send our appreciation to all those who had a hand in building our pool.

Sincerely,

The Croteau family:
Derron, Christine, Janelle, Amélie and Téa

Approximate cost of services:
$50,000.00
1 of 2 people found this review helpful.
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Company Response

To the Croteau family - we cannot thank you enough for choosing us! I am so happy to hear that the project exceeded your expectations. Looking forward to seeing your store. Enjoy swimming next season :)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pioneer Family Pools

At Pioneer Family Pools, we are committed to providing family and friends with a better leisure living! Smartphones and the internet have accelerated the way in which we interact, but that doesn't mean you can't take the time to break away. At Pioneer Family Pools, it's all about family to ...
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