- Approximate cost of services:
- $100,000.00
- Company Response
Thank you Robin! This is so very kind of you to let us know. We are very grateful for your very kind words and for choosing Pioneer Family Pools to help build your backyard oasis.
Thank you Robin! This is so very kind of you to let us know. We are very grateful for your very kind words and for choosing Pioneer Family Pools to help build your backyard oasis.
Terrible Pool Builder - STAY AWAY
HI Michael, this was a very difficult situation. Due to COVID, we have had many shortages in certain patterns. We did try to find another one, but it was not what you were looking for. You requested a refund for your deposit, which we gave without hesitation. It is not ideal, but we did not have a solution that could satisfy what you were looking for at this time. We have been a reputable builder trusted by thousands of families across Ontario for over 50 years. We apologize that this did not work out, and hope you can find the pool you are looking for with another vendor.
HI Maral - happy to review with you and with our purchasing manager on the unit. Please reach out to me - cwalychuck@pioneerpools.com
Poor service received in Markham
Hi Claude! I spoke to our owner here and he said we can definitely find a solution. Apologies if this wasn't conveyed initially
Thank you so much for your very kind words. We are very grateful that you chose us for your swimspa! I wlll relay to Gavin as well.
Do not believe good reviews, they are written by family and friends
Hi Nataliya, yes very sorry but the pool opening does not include a vacuum or chemical treatment. It is the cover removal and reconnection of your plumbing and equipment. Some of our locations offer additional vacuuming services for an additional fee, but not all of them. I am sorry we didn't properly manage your expectations, but this would not have been part of what you had paid for. We would never want you to feel like there is intent for this to be misleading. I will speak to the team to properly communicate this, or communicate this better in the future. You will notice several other companies perform the same services for additional fees.
Hi there! Thank you so much for reaching out. I am digging into this as I type back to you. Would you be willing to reach out to me as I understand Larry was out to your yard on Saturday. I would like to review the wrinkles with you and anything you need further.
Hi Linda, sorry to hear you aren't happy. Sounds odd that staining would occur over the main drain. I would like to investigate and get some photos from you if that is possible. Please reach out to me at cwalychuck@pioneerpools.com.
Nightmare ! Above ground pool installation
HI Mel, I would like to review all aspects with our construction and sales team. Do you mind emailing me to confirm your full contact information please? Cwalychuck@pioneerpools.com - thank you so much!
Thank you so much for this!! Sooo grateful and I will make sure to let Monty and Mitch know.